Retail Strategy and Account Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

About the Role

We are seeking a talented and ambitious Retail Strategy and Account Manager to join our team in Portugal. As a key member of our Retail team, you will be responsible for enhancing operational performance metrics and streamlining operations for our Top Partners in Retail.

Key Responsibilities

  • Accountable for enhancing operational performance metrics (such as orders, users, and revenue) and streamlining operations for a designated group of Top Partners in Retail.
  • Foster enduring partnerships with Top Partners, enhancing their business metrics, promotional activities, interaction, and Partner retention over time.
  • Play a pivotal role in shaping their delivery operations and offer strategic counsel leveraging industry insight, thorough data analysis, and specialized knowledge.
  • Build and maintain relationships with Glovo's Top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews).
  • Get feedback from our partners and translate it into product, marketing, and operations improvement.
  • Serve as a representative of Glovo's mission, brand values, and product offerings.

Requirements
  • 2 years proven experience in performance analytical roles such as Consulting, Business Analytics, or Startup.
  • Proficient in data analysis, particularly with GSheets, capable of extracting insights and providing actionable recommendations to partners.
  • Passionate about delivering exceptional customer experiences, proactive in identifying opportunities, and dedicated to nurturing positive, enduring relationships with our partners.
  • Excellent communication and interpersonal abilities, adept at articulating recommendations persuasively and influencing stakeholders effectively.
  • Skilled in strategizing, executing initiatives, and proficient at working autonomously to see projects through from inception to completion.
  • Meticulous attention to detail, aiming to become a trusted ally for merchants utilizing the Glovo app.

What You Will Bring to the Ride
  • Proven track record of driving business growth and improving operational efficiency.
  • Strong analytical and problem-solving skills, with the ability to extract insights from data and provide actionable recommendations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and stakeholders.
  • Ability to work autonomously and as part of a team, with a strong focus on delivering exceptional customer experiences.

Join Our Team

At Glovo, we are passionate about delivering exceptional customer experiences and driving business growth. If you are a talented and ambitious Retail Strategy and Account Manager looking for a new challenge, we would love to hear from you.

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