Grocery and Retail Operations Manager
1 semana atrás
At Uber Eats, we're revolutionizing the way people shop and eat. Our Grocery and Retail team is responsible for ensuring a seamless experience for our merchants, delivery partners, and consumers. As a Merchant Operations Manager, you'll design and execute strategies to empower merchants on our platform to succeed.
This role requires a unique blend of process architecting, creative problem-solving, analytical thinking, and strong execution skills. You'll oversee complex projects, manage stakeholders, and build tools and processes to address problems that improve the experience of our merchant partners.
Key Responsibilities
- Problem solving and data analysis: Find opportunities for operational improvement and develop solutions using critical thinking and data analysis.
- Project management: Execute end-to-end complex projects, ensuring they meet Uber's high operating standards and are delivered on time.
- Stakeholder management: Support our account management team in solving merchant challenges at scale and liaise with regional and global teams to prioritize needs.
- Process creation and improvement: Build new processes and tools to address problems that improve the experience of our merchant partners.
Requirements
- At least 3 years of experience in operations management, management consulting, investment banking, strategy roles, or growing a startup.
- BSc or MSc in a quantitative field, such as economics, mathematics, or engineering.
- Strong data-driven decision-making mentality and sound business judgment through analytical thinking.
- Executor with a bias for action, possessing a proactive personality and adopting a generalist mindset.
- Strong business acumen, with the ability to identify and prioritize opportunities based on feasibility and potential.
- Expertise in Microsoft Excel or Google Sheets.
- Experience with SQL is a plus, or comfortable learning and using new software tools.
- Proficiency in both English and Portuguese.
- Must have working rights in Portugal (no sponsorship available).
- Industry knowledge in the on-demand / same-day delivery space and experience or interest in the grocery & retail space is a plus.
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