Grocery and Retail Operations Manager

1 semana atrás


Lisboa, Lisboa, Portugal Uber Tempo inteiro
About Uber Eats

At Uber Eats, we're revolutionizing the way people shop and eat. Our Grocery and Retail team is responsible for ensuring a seamless experience for our merchants, delivery partners, and consumers. As a Merchant Operations Manager, you'll design and execute strategies to empower merchants on our platform to succeed.

This role requires a unique blend of process architecting, creative problem-solving, analytical thinking, and strong execution skills. You'll oversee complex projects, manage stakeholders, and build tools and processes to address problems that improve the experience of our merchant partners.

Key Responsibilities

  • Problem solving and data analysis: Find opportunities for operational improvement and develop solutions using critical thinking and data analysis.
  • Project management: Execute end-to-end complex projects, ensuring they meet Uber's high operating standards and are delivered on time.
  • Stakeholder management: Support our account management team in solving merchant challenges at scale and liaise with regional and global teams to prioritize needs.
  • Process creation and improvement: Build new processes and tools to address problems that improve the experience of our merchant partners.

Requirements

  • At least 3 years of experience in operations management, management consulting, investment banking, strategy roles, or growing a startup.
  • BSc or MSc in a quantitative field, such as economics, mathematics, or engineering.
  • Strong data-driven decision-making mentality and sound business judgment through analytical thinking.
  • Executor with a bias for action, possessing a proactive personality and adopting a generalist mindset.
  • Strong business acumen, with the ability to identify and prioritize opportunities based on feasibility and potential.
  • Expertise in Microsoft Excel or Google Sheets.
  • Experience with SQL is a plus, or comfortable learning and using new software tools.
  • Proficiency in both English and Portuguese.
  • Must have working rights in Portugal (no sponsorship available).
  • Industry knowledge in the on-demand / same-day delivery space and experience or interest in the grocery & retail space is a plus.


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