Retail Store Manager

1 semana atrás


Lisboa, Lisboa, Portugal Mysticinvest Tempo inteiro

Job Title: Retail Store Manager

Job Summary:

We are seeking a highly skilled Retail Store Manager to join our team at Mystic Ocean. As a Retail Store Manager, you will be responsible for the efficient management and productivity of the retail shop onboard.

Key Responsibilities:

  • Ensure that the highest quality of service is provided in the Shop.
  • Greet guests in the shop and assist them professionally.
  • Control shop inventory.
  • Open, operate and/or close store as scheduled.
  • Prepare sales reports.
  • Participate in providing new hire training and ongoing training to ensure all staff are familiar with store procedures.
  • Ensure that the Shop, display areas, and store rooms are securely locked when staff is not present and at the end of the business day.
  • Display all images to their full potential in the Shop and promote sales accordingly.
  • Understand and perform all procedures necessary to meet or exceed the sales.
  • Supervise the loading and offloading of stores in any designated port and secure all merchandise located in the shop or various store rooms.
  • Ensure that all Work Registration Forms are completed correctly and handed in to the Chief Purser in a timely manner.
  • Submit work orders when deficiencies are noted or when maintenance is required and follow up on the work orders in a timely manner.
  • Ensure that store rooms and lockers are kept clean, neat, and tidy according to Safety Rules and Regulations at all times.
  • Assist in gangway duties and luggage handling.
  • Ensure Health and Safety policy is adhered to.
  • Complete a Work Registration Form correctly every week and submit to the Chief Purser in a timely manner.
  • Adhere to all Company Policies and Procedures, Manuals, and Directives.

Requirements:

  • Minimum of two (2) years' experience in a retail store or one (1) year experience onboard a cruise ship in a similar position.
  • Extensive knowledge of store merchandising operations and presentation techniques.
  • Fluent in written and spoken English.
  • Advanced German skills required; any additional foreign language skills are a plus.
  • Excellent interpersonal and public communication skills.
  • Very good administrative skills (proficient in Microsoft Office). Knowledge in MXP / POS is a plus.
  • Basic accounting skills.
  • Excellent organizational skills.
  • Ability to remain calm under pressure.
  • Service-minded with an outgoing, charming, and friendly personality.

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