Retail Store Manager
1 semana atrás
Job Title: Retail Store Manager
Job Summary:
We are seeking a highly skilled Retail Store Manager to join our team at Mystic Ocean. As a Retail Store Manager, you will be responsible for the efficient management and productivity of the retail shop onboard.
Key Responsibilities:
- Ensure that the highest quality of service is provided in the Shop.
- Greet guests in the shop and assist them professionally.
- Control shop inventory.
- Open, operate and/or close store as scheduled.
- Prepare sales reports.
- Participate in providing new hire training and ongoing training to ensure all staff are familiar with store procedures.
- Ensure that the Shop, display areas, and store rooms are securely locked when staff is not present and at the end of the business day.
- Display all images to their full potential in the Shop and promote sales accordingly.
- Understand and perform all procedures necessary to meet or exceed the sales.
- Supervise the loading and offloading of stores in any designated port and secure all merchandise located in the shop or various store rooms.
- Ensure that all Work Registration Forms are completed correctly and handed in to the Chief Purser in a timely manner.
- Submit work orders when deficiencies are noted or when maintenance is required and follow up on the work orders in a timely manner.
- Ensure that store rooms and lockers are kept clean, neat, and tidy according to Safety Rules and Regulations at all times.
- Assist in gangway duties and luggage handling.
- Ensure Health and Safety policy is adhered to.
- Complete a Work Registration Form correctly every week and submit to the Chief Purser in a timely manner.
- Adhere to all Company Policies and Procedures, Manuals, and Directives.
Requirements:
- Minimum of two (2) years' experience in a retail store or one (1) year experience onboard a cruise ship in a similar position.
- Extensive knowledge of store merchandising operations and presentation techniques.
- Fluent in written and spoken English.
- Advanced German skills required; any additional foreign language skills are a plus.
- Excellent interpersonal and public communication skills.
- Very good administrative skills (proficient in Microsoft Office). Knowledge in MXP / POS is a plus.
- Basic accounting skills.
- Excellent organizational skills.
- Ability to remain calm under pressure.
- Service-minded with an outgoing, charming, and friendly personality.
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