Retail Operations Manager

2 semanas atrás


Lisboa, Lisboa, Portugal H & M Hennes & Mauritz Gruppe Tempo inteiro

About the Role:

As a Floor Manager at COS, you will be responsible for leading a team of sales assistants to deliver exceptional customer service and drive sales performance. You will analyze sales data, work closely with the store manager, and identify opportunities to improve store operations. Your role will also involve supporting recruitment, training, and development of new starters, as well as overseeing store operations and being a brand ambassador for COS.

Key Responsibilities:

Offer customers a high level of service through styling advice, product knowledge, and store experience
Analyze selling information and work with the store manager to maximize sales performance
Lead a team of sales assistants to achieve excellent standards of service
Support recruitment and ensure induction and training for new starters
Assist the store manager in identifying future talents and developing plans for their progression
Oversee store operations and be a COS brand ambassador

Requirements:

Minimum 1 year management experience within a retail environment
Excellent communication skills and ability to lead, train, and develop a team
Self-motivated and positive
Adaptable
Genuine interest in others
Open to learning about and selling our products
Excellent planning and organizational skills
Good analytical and problem-solving abilities
Excellent commercial abilities and interest in fashion and retail
Ability to work a flexible schedule, including early mornings, weekends, and evenings when required

What We Offer:

25% discount on products from all H&M Group brands, plus free shipping when shopping online
Uniform allowance (up to 840 euros per year)
Day off on your birthday

How to Apply:

Click on the 'I'm Interested' link to upload your CV securely. We will keep you updated about the status of your application, which includes a short telephone interview and an interview/group interview in the store. If you require any adjustments to this process, please contact the recruiter.


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