Retail Store Manager
Há 1 mês
Job Summary
Mystic Ocean is seeking a highly skilled Retail Store Manager to oversee the efficient management and productivity of our onboard retail shop. As a key member of our team, you will be responsible for ensuring the highest quality of service is provided to our guests, while also controlling shop inventory, preparing sales reports, and participating in staff training.
Key Responsibilities
Greet guests in the shop and assist them professionally
Control shop inventory and ensure accurate stock levels
Prepare sales reports and analyze sales data to inform business decisions
Participate in providing new hire training and ongoing training to ensure all staff are familiar with store procedures
Ensure that the Shop, display areas, and store rooms are securely locked when staff is not present and at the end of the business day
Display all images to their full potential in the Shop and promote sales accordingly
Understand and perform all procedures necessary to meet or exceed sales goals
Supervise the loading and offloading of stores in any designated port and secure all merchandise located in the shop or various store rooms
Ensure that all Work Registration Forms are completed correctly and handed in to the Chief Purser in a timely manner
Submit work orders when deficiencies are noted or when maintenance is required and follow up on the work orders in a timely manner
Ensure that store rooms and lockers are kept clean, neat, and tidy according to Safety Rules and Regulations at all times
Assist in gangway duties and luggage handling
Ensure adherence to Health and Safety policies
Complete a Work Registration Form correctly every week and submit to the Chief Purser in a timely manner
Adhere to all Company Policies and Procedures, Manuals, and Directives
Other responsibilities as assigned by the Provision Master, but not limited to the above.
Requirements
Minimum of two (2) years' experience in a retail store or one (1) year experience onboard a cruise ship in a similar position
Extensive knowledge of store merchandising operations and presentation techniques
Fluent in written and spoken English
Advanced German skills required; any additional foreign language skills are a plus
Excellent interpersonal and public communication skills
Very good administrative skills (proficient in Microsoft Office); knowledge in MXP/POS is a plus
Basic accounting skills
Excellent organizational skills
Ability to remain calm under pressure
Service-minded with an outgoing, charming, and friendly personality
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