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SaaS Applications Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

Talkdesk champions an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Our company culture embodies empathy and acceptance, empowering customer heroes through innovative software solutions.

About the Role:

  • This role involves administering and supporting key SaaS platforms to ensure their availability, security, and optimal performance.
  • The ideal candidate will have hands-on expertise in SaaS application management and solid understanding of cloud-based infrastructure, system administration, security best practices, and SaaS management.
  • We seek a proactive and adaptable Systems Administrator who can work independently, prioritize tasks, and manage time effectively in a fast-paced, evolving environment.

Responsibilities:

  • Administer and support key SaaS platforms, including Google Workspace, Office 365, Kandji, Atlassian (Confluence, Jira), Slack, Zoom, and more.
  • Provision and maintain user accounts, permissions, and access controls across multiple platforms.
  • Perform routine maintenance, monitoring, and upgrades to ensure reliable and secure operation of cloud-based services.
  • Provide responsive support for user issues and incidents, troubleshooting problems across systems and applications.

Qualifications:

  • Experience: 3+ years of experience in systems administration or IT support.
  • Technical Skills: Solid understanding of cloud-based infrastructure, system administration, security best practices, and SaaS management.
  • Problem-Solving: Excellent troubleshooting and problem-solving abilities.
  • Communication: Strong written and verbal communication skills.
  • Self-Starter: Ability to work independently, prioritize tasks, and manage time effectively.