SaaS Renewals Specialist
Há 4 dias
About the Role
We are seeking a highly skilled and experienced SaaS Renewals Specialist to join our newly created Renewals organization. As a key member of our team, you will be responsible for cultivating relationships with key stakeholders within our customers, collaborating with Account Management and Customer Success to build comprehensive account plans, and implementing industry best practices to enhance the overall customer experience during renewal.
The Ideal Candidate
To be successful in this role, you will have a proven track record of successfully managing renewals for SaaS customer accounts, strong negotiation and communication skills, and the ability to work independently and as part of a team in a fast-paced environment. You will also have experience advocating for clients while ensuring company policies are upheld, and demonstrated ability to build and maintain strong client relationships.
Key Responsibilities
- Cultivate relationships with key stakeholders within our customers
- Collaborate with Account Management and Customer Success to build comprehensive account plans
- Implement industry best practices to enhance the overall customer experience during renewal
- Proactively identify and capitalize on renewal upsell opportunities within assigned territories
- Lead negotiations with customers to ensure successful renewals
- Partner with stakeholders to resolve any account issues impacting renewal
What We Need From You
- 5 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
- Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
- Strong negotiation and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
Why Choose Sovos?
Sovos is a global provider of tax compliance and trust solutions that enable businesses to navigate an increasingly regulated world with confidence. Our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. At Sovos, we're dedicated to making a positive and lasting difference in everything we do.
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