Account Renewal Specialist
Há 2 dias
About the Role
">We are seeking an experienced Account Renewal Specialist to join our dynamic team. As a key member of our customer success department, you will play a critical role in managing subscription renewals and ensuring high retention rates.
Key Responsibilities:
- Owning the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
- Partnering with Customer Success Managers to execute success strategies that drive software adoption and business value.
- Developing and executing negotiation strategies to maximize contract value while strengthening customer relationships.
- Collaborating across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
- Maintaining accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
Requirements:
- 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
- Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
- Self-motivated and proactive, with the ability to work both independently and as part of a team.
- Experience managing customer relationships and executing strategies to increase retention and revenue.
- Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.
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