Account Renewal Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

Company Overview
Cleverly Lda (Portugal) is a leading provider of customer experience solutions. Our software is designed to bring calm to the chaotic world of customer service.

Job Description
The Renewal Account Manager will be responsible for assisting customers in aligning their subscription to their current and future service needs, in addition to Zendesk initiatives. They will partner with Customer Success and Sales teams as a dedicated team for the customer. The goal is to ensure each customer maximizes the value of their subscriptions, coordinates additional training or professional services, identifies expansion opportunities, and ensures Zendesk has a strong understanding of overall account health.

Responsibilities:

  • Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length.
  • Properly qualify expansion opportunities.
  • Identify customers who are high risk leading to potential churn or contraction.
  • Partner with Customer Success and Sales teams in building save plans for at risk customers.
  • Work with our Customer Success and Sales teams to provide feedback on growing customer requirements.
  • Responsible for maintaining a 87% GRR renewal rate.
  • Responsible for meeting quarterly and annual goals.
  • Maintain timely renewals.
  • Manage renewal process from start to finish for all assigned opportunities.
  • Manage SalesForce opportunities accurately and staying up to date.
  • Manage customer campaigns as assigned.
  • Mentor Associate Renewal Representatives.


  • Lisboa, Lisboa, Portugal CloudFlare Tempo inteiro

    About the RoleThe Renewal Account Specialist role is critical to ensuring our customers are set up for success with their contract terms.As a Renewal Account Specialist, you'll partner with the wider Sales Org to drive growth and maximize revenue from existing customer relationships.Your responsibilities will include owning and maximizing renewal value,...


  • Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiro

    About the Role">We are seeking an experienced Account Renewal Specialist to join our dynamic team. As a key member of our customer success department, you will play a critical role in managing subscription renewals and ensuring high retention rates.Key Responsibilities:Owning the subscription renewal process for assigned customers, ensuring contract...


  • Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    Transforming Tax ComplianceSovos, a global leader in tax compliance, is revolutionizing the industry by transforming it from a business requirement to a force for growth. As a Renewals Specialist, you will be part of our newly created Renewals organization, working closely with key stakeholders to cultivate relationships and drive successful renewals.About...


  • Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced SaaS Renewals Specialist to join our newly created Renewals organization. As a key member of our team, you will be responsible for cultivating relationships with key stakeholders within our customers, collaborating with Account Management and Customer Success to build comprehensive account plans,...


  • Lisboa, Lisboa, Portugal Hirebridge Tempo inteiro

    We're seeking a highly skilled Strategic Renewal Specialist to join our newly created Renewals organization. As a member of our team, you'll play a crucial role in driving revenue growth and ensuring customer satisfaction through effective renewal strategies.The ideal candidate will have a proven track record of successfully managing renewals for SaaS...

  • Renewals Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    Build your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place.As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just...


  • Lisboa, Lisboa, Portugal Hirebridge Tempo inteiro

    About Us">Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. ">The Opportunity">We are seeking a highly skilled Renewals Manager to join...


  • Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Role OverviewCleverly Lda (Portugal) is seeking an experienced Renewal Account Manager to join our team. As a key member of our Renewals organisation, you will be responsible for assisting customers in aligning their subscription to their current and future service needs.Key Responsibilities:Partner with Customer Success and Sales teams to deliver excellent...


  • Lisboa, Lisboa, Portugal Hirebridge Tempo inteiro

    Job OverviewWe are seeking a Renewals Manager to join our newly created Renewals organization. The ideal candidate will have a proven track record of successfully managing renewals for SaaS customer accounts.This quota-carrying individual contributor role requires strong negotiation and communication skills, as well as the ability to work independently and...


  • Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    Join Our TeamSovos is a leading provider of tax compliance solutions, dedicated to making a positive and lasting difference in everything we do. As a Renewals Specialist, you will play a critical role in driving successful renewals and cultivating strong relationships with our customers.About the Role:Cultivate relationships with key stakeholders within our...


  • Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    A Career at SovosSovos is a values-driven company that prioritizes innovation, impact, and employee well-being. As a Renewals Specialist, you will be part of a dynamic team that is shaping the future of tax compliance.About the Role:Cultivate relationships with key stakeholders within our CustomersCollaborate with Account Management and Customer Success to...

  • Renewal Specialist

    Há 3 dias


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleWe're seeking an experienced Account Manager to join our Renewals team, who will be responsible for negotiating renewals and driving revenue growth. The ideal candidate will have a strong background in account management, excellent communication skills, and the ability to think strategically.Key Responsibilities1. Develop and implement...

  • Renewals Account Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiro

    Renewals Account Manager - German SpeakingJob DescriptionJob DescriptionThe Renewal Account Manager (Lisbon, Portugal) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    About UsWe are not just a highly ambitious, large-scale technology company. We are a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Come join us if you want to help make a difference. We're looking for a Renewal Account Manager who can own and...

  • Renewals Account Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Renewals Account Manager - German SpeakingJob DescriptionJob Description The Renewal Account Manager (Lisbon, Portugal) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives.They will partner with Customer Success and Sales as a dedicated Zendesk team...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the JobWe are looking for a skilled Digital Operations Specialist to join our operations team. In this role, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers. This involves ensuring high retention rates and maximizing contract value through strategic partnerships with internal teams.The ideal...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    Sr. Renewal Account Manager needed to lead enterprise customer renewals. Develop strategic partnerships and drive business value through ROI-focused conversations.You'll be responsible for commercial ownership of renewals, managing forecast accuracy, and navigating complex customer negotiations. Our ideal candidate has a proven track record in Inside/Field...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    .Senior Renewals Account Manager - Russian, French or German SpeakingHybridAbout UsAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    **Welcome to Cloudflare**We're a company that helps build a better Internet. Our network protects and accelerates any Internet application online, without requiring hardware or software changes.We're a diverse and inclusive team that's committed to developing ourselves and learning new skills. We hire the best people based on their potential and support them...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    The Ideal CandidateWe are seeking a proactive, organized, and results-driven professional with experience in renewals, account management, or customer success. The ideal candidate will have strong interpersonal and communication skills, with the ability to engage effectively via phone, email, and web meetings.Key Qualifications2+ years of experience in...