Customer Renewal Strategist

Há 2 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About the Job

We are looking for a skilled Digital Operations Specialist to join our operations team. In this role, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers. This involves ensuring high retention rates and maximizing contract value through strategic partnerships with internal teams.

The ideal candidate has a background in renewals, account management, or customer success. You will have strong interpersonal and communication skills, with the ability to engage effectively via phone, email, and web meetings.

You will also be responsible for developing and executing negotiation strategies to maximize contract value while strengthening customer relationships. Additionally, you will collaborate across multiple teams to ensure smooth renewal execution.

Maintaining accurate customer and renewal data in Salesforce is essential to this role. You must be able to track renewal pipeline, forecasts, and key customer contacts.

Responsibilities
  1. Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  2. Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
  3. Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
  4. Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
  5. Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
Qualifications
  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
  • Self-motivated and proactive, with the ability to work both independently and as part of a team.
  • Experience managing customer relationships and executing strategies to increase retention and revenue.
  • Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.

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