Customer Retention Strategist

Há 5 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Key Responsibilities:
  1. Renewal Process Ownership: Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  2. Collaboration and Communication: Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
  3. Data Management: Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.


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