Renewal Account Manager

Há 7 dias


Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

Role Overview

Cleverly Lda (Portugal) is seeking an experienced Renewal Account Manager to join our team. As a key member of our Renewals organisation, you will be responsible for assisting customers in aligning their subscription to their current and future service needs.

Key Responsibilities:

  • Partner with Customer Success and Sales teams to deliver excellent customer experience.
  • Lead future subscription negotiation at the time of renewal, focusing on reducing current discount and expanding term length.
  • Properly qualify expansion opportunities and identify customers who are high risk leading to a potential churn or contraction.
  • Mentor Associate Renewal Representatives and manage salesforce opportunities accurately.

Requirements:

  • 3+ years experience in renewing and managing customer accounts.
  • Proficient level of English and fluent German essential.
  • Excellent phone presence and interpersonal skills.
  • Results oriented and excellent time management skills.

About Us

Cleverly Lda (Portugal) is a leading provider of customer service solutions. Our software was built to bring a sense of calm to the chaotic world of customer service. We power billions of conversations with brands you know and love.



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