Service Asset and Configuration Management Specialist
4 semanas atrás
Richemont is a leading luxury goods company with a strong presence in jewelry, fine watches, and premium accessories. We are committed to preserving the heritage and identity of our Maisons while driving innovation and creativity.
Role DescriptionAs a Service Asset and Configuration Management Analyst within the ServiceNow platform team at Group Technology, you will play a critical role in maintaining a healthy and accurate CMDB. Your responsibilities include:
- Maintaining the Configuration Management System, including the CI data model and relationships, to ensure CMDB accuracy and completeness.
- Providing technical expertise, analysis, and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards.
- Assuring that all operational services are recorded within the CMDB.
- Assisting in defining and registering CIs and attributes required to support ITSM processes.
- Planning activities using an agile mindset and tools.
You will serve as a key transformation driver to align CMDB with the Common Service Data Model (CSDM). Your primary accountability is ensuring a healthy, stable, and accurate CMDB. Additionally, focus on service and process enhancements within the ServiceNow team, consistently communicating team achievements and services across the broader Group Technology.
Key ResponsibilitiesSupport ITOM and ITAM process owners in developing CMDB policies, processes, and knowledge base. Work closely with them to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships. Provide Configuration Management process consulting services to project teams and work with other service management processes to understand new requirements and identify how Configuration management can support.
Develop and analyze functional and technical specifications. Assist in establishing a formal CMDB governance model and creation of KPIs. Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data. Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices to expand knowledge on CMDB and how to leverage it.
Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence. Expert knowledge of IT Configuration and Asset Management processes.
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