Service Asset and Configuration Management Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Richemont Tempo inteiro
Job Title: Service Asset and Configuration Management Analyst

Richemont is seeking a highly skilled Service Asset and Configuration Management Analyst to join our ServiceNow platform team. As a key member of our team, you will play a crucial role in creating and maintaining a healthy and solid CMDB.

Key Responsibilities:
  • Maintain the Configuration Management System, including the CI data model and relationships, to ensure CMDB accuracy and completeness.
  • Provide technical expertise, analysis, and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards.
  • Assure that all operational services are recorded within the CMDB.
  • Assist in defining and registering CIs and attributes required to support ITSM processes.
  • Plan activities using an agile mindset and tools.
Requirements:
  • Expert knowledge of IT Configuration and Asset Management processes.
  • Expert knowledge of Configuration Management (CMDB) / ServiceNow Common Services Data Model (CSDM).
  • Experience working with ServiceNow in an equivalent role for a minimum of 2 years.
  • Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements.
  • Knowledge of IT infrastructure to identify relationships between CIs.
  • Understanding of ServiceNow Discovery and Service Mapping tools.
  • Familiar with processes that consume CMDB data Incident, Problem, Asset, and Change.
  • Solution-oriented mindset and ability to provide recommendations for the current and future platform.
  • Excellent analytical and problem-solving skills on maintaining CMDB data integrity.
  • Strong interpersonal skills, including active listening, communication, flexibility, and teamwork.
  • Strong quantitative, analytical, problem-solving skills, including the ability to accumulate, organize, and assimilate substantial amounts of information.
  • Fluent written and oral English.
  • Comfortable in DevOps/Agile environment.
Education and Certifications:
  • Bachelor's degree in computer science, Information Systems/Technology, or 5 years equivalent work experience.
  • ITIL Foundation v3 as a minimum.


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