Service Asset and Configuration Management Specialist
4 semanas atrás
Richemont is seeking a highly skilled Service Asset and Configuration Management Analyst to join its Group Technology department. As a key member of the ServiceNow platform team, you will play a crucial role in creating and maintaining a healthy and solid Configuration Management Database (CMDB).
Key Responsibilities- Maintain the Configuration Management System, including the CI data model and relationship, to ensure CMDB accuracy and completeness.
- Provide application or infrastructure technical expertise, analysis, and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards.
- Assure that all operational services (and those being prepared) are recorded within the CMDB.
- Assist in defining and registering of CIs and of the appropriate level of attributes and relationships required to support ITSM processes.
- Plan activities using an agile mindset and tools.
As a Service Asset and Configuration Management Analyst, you will serve as a key transformation driver to align CMDB with the Common Service Data Model (CSDM). Your primary accountability is ensuring a healthy, stable, and accurate CMDB. Additionally, focus on service and process enhancements within the ServiceNow team, consistently communicating team achievements and services across the broader Group Technology.
Requirements- Support ITOM and ITAM process owners in the development of CMDB policies, processes, and knowledge base and work closely with them to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships.
- Provide Configuration Management process consulting services to project teams and work with other service management processes to understand new requirements and identify how Configuration management can support.
- Develop and analyse functional and technical specifications.
- Assist in establishing a formal CMDB governance model and creation of KPIs.
- Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
- Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices to expand knowledge on CMDB and how to leverage it.
Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.
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