Product Operations Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Zoop Tempo inteiro
About Zoop

Zoop is a pioneering platform that empowers creators and their fans through innovative Web3 technology. By offering unique monetization opportunities and deep community engagement, Zoop is at the forefront of the Creator Economy revolution.

About the Role

We're seeking a highly motivated and organized individual to join our product team as a Junior Product Operations Specialist. As a key member of our team, you will play a crucial role in ensuring smooth operations, managing product processes, and driving continuous improvement.

Key Responsibilities
  1. Operational Support
  • Assist the product team in daily operations, including process documentation, product tracking, and reporting.
  • Coordinate cross-functional activities to ensure alignment and timely delivery of projects.
  • Manage and update product documentation, including roadmaps, feature specs, and release notes.
Data Analysis & Reporting
  • Collect, analyze, and interpret data to generate insights that support product decisions and strategy.
  • Create regular reports to monitor key performance metrics, user feedback, and product health.
  • Assist in preparing presentations and product performance updates for internal stakeholders.
Process Optimization
  • Identify and implement process improvements to increase efficiency and optimize the product development lifecycle.
  • Support the implementation of new tools, processes, and systems that enhance team collaboration and productivity.
  • Collaborate with the product and engineering teams to streamline workflows and resolve operational bottlenecks.
Product Launch & Rollout
  • Assist in planning, coordinating, and executing product launches, including communication and coordination with cross-functional teams such as marketing, support, and development.
  • Ensure smooth rollout of new features by managing the tracking of release timelines and addressing any issues that arise.
Customer & Stakeholder Communication
  • Act as a liaison between the product team and other internal teams to ensure a clear understanding of product updates and changes.
  • Assist in gathering and analyzing user feedback, supporting the product team in making data-driven decisions to enhance the user experience.
Market & Competitor Research
  • Conduct research on industry trends, competitive products, and emerging technologies to inform product strategy.
  • Assist in benchmarking Zoop's product features against competitors and identifying areas of opportunity for differentiation.
Requirements
  • Bachelor's degree in Business, Engineering, Computer Science, or a related field.
  • 1-2 years of experience in product operations, project management, or related roles, preferably in a tech or digital product environment.
  • Strong analytical skills, with the ability to work with data to generate insights and recommendations.
  • Excellent organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
  • Proficiency in project management and productivity tools (e.g., JIRA, Confluence, Asana, or similar).
  • Strong communication and interpersonal skills, with a collaborative mindset and a proactive attitude.
  • Familiarity with Web3 technologies and the creator economy is a plus but not required.
Preferred Skills & Experience
  • Experience with product management or analytics tools (e.g., Looker, Tableau, Google Analytics) is a plus.
  • Understanding of agile development processes and experience working with software development teams.
  • Basic understanding of blockchain, NFTs, or DeFi is a strong plus.
Benefits

Why join Zoop?

  • Be part of a fast-growing startup that is at the forefront of the creator economy and Web3 innovation.
  • Gain exposure to a wide range of product management and operational activities.
  • Competitive salary and benefits package.
  • Opportunity to work with a talented international team in a collaborative and inclusive environment.
  • Flexible work arrangements and a culture that values creativity, growth, and personal development.

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