Multilingual Support Specialist for Advertising Solutions
1 semana atrás
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy in Lisbon, Portugal. We are seeking a highly skilled Multilingual Support Specialist to join their dynamic team.
About the JobThis full-time position involves providing top-notch support to small and medium-sized businesses using various communication channels. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences, ensuring seamless interactions, and fostering long-term relationships.
Responsibilities- Provide timely and effective support via chat, email, and telephone to meet business needs.
- Offer pre- and post-sales assistance for all self-service products, empowering customers to get the most out of our solutions.
- Identify trends, resolve issues, and guide users on our platform, helping them unlock its full potential.
- Maintain a positive attitude towards the brand, showcasing excellent communication skills and a resourceful personality.
- Update job-related administrative forms, ensuring accuracy and attention to detail.
- Native or fluent Polish speaker (both oral and written), with a strong command of English (at least B2 level).
- Familiarity with the advertising industry is an advantage, but not mandatory.
- Proficient in Microsoft Office suite and eager to learn new tools and technologies.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Adaptable and calm under pressure, with a willingness to learn and grow.
- A competitive salary of €35,000 per annum, plus benefits.
- A 12-month fixed-term contract with the possibility of renewal and permanent employment after two years.
- A comprehensive training program, tailored to your needs and goals.
- A dynamic, multilingual, and multicultural work environment, with opportunities for growth and development.
- Private health insurance, airport pick-up, and administrative support for international candidates.
- Reimbursement of flight expenses after nine months and yearly paid flights to your home destination.
- A fully furnished single room in a shared company apartment for international candidates.
- Free Portuguese classes, water sports activities, soft trekking, and more.
Estimated Salary: €35,000 per annum
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