Multilingual Support Specialist for Advertising Solutions

1 semana atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy in Lisbon, Portugal. We are seeking a highly skilled Multilingual Support Specialist to join their dynamic team.

About the Job

This full-time position involves providing top-notch support to small and medium-sized businesses using various communication channels. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences, ensuring seamless interactions, and fostering long-term relationships.

Responsibilities
  • Provide timely and effective support via chat, email, and telephone to meet business needs.
  • Offer pre- and post-sales assistance for all self-service products, empowering customers to get the most out of our solutions.
  • Identify trends, resolve issues, and guide users on our platform, helping them unlock its full potential.
  • Maintain a positive attitude towards the brand, showcasing excellent communication skills and a resourceful personality.
  • Update job-related administrative forms, ensuring accuracy and attention to detail.
Requirements
  • Native or fluent Polish speaker (both oral and written), with a strong command of English (at least B2 level).
  • Familiarity with the advertising industry is an advantage, but not mandatory.
  • Proficient in Microsoft Office suite and eager to learn new tools and technologies.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Adaptable and calm under pressure, with a willingness to learn and grow.
What We Offer
  • A competitive salary of €35,000 per annum, plus benefits.
  • A 12-month fixed-term contract with the possibility of renewal and permanent employment after two years.
  • A comprehensive training program, tailored to your needs and goals.
  • A dynamic, multilingual, and multicultural work environment, with opportunities for growth and development.
  • Private health insurance, airport pick-up, and administrative support for international candidates.
  • Reimbursement of flight expenses after nine months and yearly paid flights to your home destination.
  • A fully furnished single room in a shared company apartment for international candidates.
  • Free Portuguese classes, water sports activities, soft trekking, and more.

Estimated Salary: €35,000 per annum



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