Croatian/Serbian Trust Specialist
4 semanas atrás
We are seeking a highly skilled Trust and Safety Investigator to join our team in Lisbon. As a Trust and Safety Investigator, you will be responsible for investigating and resolving escalated cases related to policy violations and safety concerns.
Key Responsibilities:- Investigate and resolve escalated cases, ensuring all resolutions align with company policies.
- Provide top-notch customer service, addressing concerns with empathy and efficiency.
- Make informed decisions based on analysis, ensuring all resolutions align with company policies.
- Handle customer information with the utmost care and comply with corporate confidentiality policies.
- C1-C2 level of proficiency in Croatian/Serbian and B2 level of proficiency in English, both spoken and written.
- Ability to thrive in a dynamic, team-focused environment with a structured approach.
- Decision-making skills, with the ability to make sound decisions based on established guidelines.
- Stress management skills, with the ability to handle potentially stressful situations with poise and professionalism.
- Paid holidays: 22 days of holiday to relax and recharge.
- Health coverage: Private health insurance for peace of mind.
- Career growth: Start with a 12-month temporary contract, leading to a permanent role after 2 years.
- Relocation support: We've got you covered with flight cost reimbursement, relocation assistance, and a room in Lisbon.
- Cultural integration: Free Portuguese classes and engaging activities like water sports and trekking.
- Training: Comprehensive 3-week training program, partially compensated.
We are looking for a talented individual who is passionate about helping others and has a strong command of Croatian/Serbian and English. If you are a problem-solver with a passion for customer service, we encourage you to apply for this exciting opportunity.
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