Croatian/Serbian Trust Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Trust and Safety Investigator Role

At Cross Border Talents, we are seeking a skilled Trust and Safety Investigator to join our team in Lisbon. As a Trust and Safety Investigator, you will be responsible for investigating and resolving escalated cases related to policy violations and safety concerns. You will also provide top-notch customer service, addressing concerns with empathy and efficiency, including critical safety cases.

Key Responsibilities:
• Investigate and resolve escalated cases for policy violations and safety concerns
• Provide customer service, addressing concerns with empathy and efficiency
• Make informed decisions based on analysis, ensuring all resolutions align with company policies

Requirements:
• C1-C2 in Croatian/Serbian and B2 in English, both spoken and written
• Ability to thrive in a dynamic, team-focused environment with a structured approach
• Ability to make sound decisions based on established guidelines
• Ability to handle potentially stressful situations with poise and professionalism

What We Offer:
• Paid holidays: 22 days of holiday to relax and recharge
• Health coverage: private health insurance for peace of mind
• Career growth: start with a 12-month temporary contract, leading to a permanent role after 2 years
• Relocation support: we've got you covered with flight cost reimbursement, relocation assistance, and a room in Lisbon
• Cultural integration: free Portuguese classes and engaging activities like water sports and trekking
• Training: comprehensive 3-week training program, partially compensated

Are you a problem-solver with a passion for helping others? If so, we encourage you to apply for this exciting opportunity.



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