Dutch Trust Specialist

1 dia atrás


Lisboa, Lisboa, Portugal speakit Tempo inteiro
Job Description

Role Summary

Speakit is seeking a highly skilled and detail-oriented Dutch Trust Specialist to join our team. As a key member of our platform integrity team, you will play a crucial role in maintaining the trust and safety of our online community.

About the Role

You will be responsible for reviewing and managing content on our platform, ensuring that our community guidelines are upheld. This will involve evaluating content submitted by internal systems or users, classifying and/or removing highly sensitive content, and applying policies correctly to ensure quality, intellectual property, privacy, and online safety.

Key Responsibilities

  • Evaluate content to ensure compliance with community guidelines.
  • Classify and/or remove sensitive content according to defined parameters.
  • Apply policies correctly to ensure quality, intellectual property, privacy, and online safety.
  • Handle sensitive and complex issues faced by users, ensuring timely and appropriate resolution.
  • Escalate issues requiring special attention to your immediate supervisor.
  • Adhere to corporate confidentiality policies and handle customer information securely.

Requirements

  • High school diploma or equivalent; bachelor's degree preferred.
  • Prior experience in Trust & Safety, content moderation, or customer service.
  • Strong attention to detail, ethical judgment, excellent communication, problem-solving, and tech proficiency.
  • Excellent communication skills: C2 level of Dutch, B2 level of English.
  • Willing to work flexible hours, including weekends and holidays.

Benefits

  • Be a part of a team that ensures the safety and trustworthiness of our platform.
  • Engage in continuous training and development programs.
  • Work with a dedicated team committed to making a positive impact.
  • Flight ticket paid upfront + taxi pick up at your arrival.
  • Accommodation and expenses paid by the company.
  • Private health insurance.
  • Free language lessons, surf lessons, etc.
  • Competitive salary: 1040 euros gross per month (12 payments per year) with accommodation and expenses provided by the company, or 1298 euros gross per month (12 payments per year) without accommodation.
  • Performance bonuses.
  • Onsite position / Hybrid working model.

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