Global Community Engagement Specialist
Há 7 dias
As a Community Success Specialist at Nutrium, you will play a crucial role in ensuring that both nutrition professionals and their patients have a seamless experience using our platform.
Your Key Responsibilities:
- Communicate with professionals and patients via email, chat, and video calls to resolve issues and provide guidance.
- Assist both groups in maximizing the value of Nutrium's platform.
- Efficiently manage multiple client requests while maintaining a high level of professionalism and attention to detail.
- Ensure patients feel supported and confident throughout their use of Nutrium, focusing on smooth appointment booking.
- Contribute to continuous improvement by identifying user pain points and collaborating with the Product and Engineering teams.
- Create and maintain clear documentation, tutorials, and FAQs to assist users.
About You:
- Availability for occasional trips to client sites, conferences, and team meetings.
- Fluency in English and Portuguese, with Spanish being a plus.
- Proactive, solution-oriented approach with strong problem-solving skills.
- Excellent organizational skills with a keen eye for detail.
- Ability to handle a high volume of requests while meeting deadlines.
- Experience in customer support or similar roles.
- Tech-savviness, with comfort navigating digital tools and software.
- Knowledge of nutrition is a plus.
What We Offer:
A dynamic, young, and entrepreneurial team driven by the excitement of building something meaningful. We value creativity, communication, agility, and being provocatively kind. While expertise is important, what truly sets us apart is our willingness to embrace challenges that others might avoid.
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