Gaming Support Team Lead
Há 3 dias
We are seeking a highly experienced Player Support Project Manager to join our team at Buscojobs Portugal. As a key member of our gaming operations team, you will be responsible for leading a team of support agents to deliver exceptional customer experiences in the gaming industry. Your primary focus will be on maintaining high standards, fostering a positive team atmosphere, and driving team performance.
Key Responsibilities:
1. Team Management: Manage a team of support agents to ensure exceptional customer experiences, drive team performance, and maintain high standards.
2. Client Management: Serve as the main point of contact for clients, ensuring their needs are met through high-level communication and providing actionable insights.
3. Process Improvement: Actively seek and implement methods to enhance project efficiency, recommend new tools, processes, or policies to boost overall performance.
4. Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
5. Compliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.
Requirements:
* Proven track record of leading high-performing teams in the gaming industry.
* Excellent written and verbal communication skills, with the ability to communicate effectively with clients and team members.
* Strong analytical and problem-solving skills, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
* Ability to adapt to changing environments and prioritize tasks effectively in a dynamic, high-pressure environment.
* Experience managing a multilingual team operating 24/7, with the ability to manage competing priorities and deadlines.
* Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
Benefits:
At Buscojobs Portugal, we offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for the gaming industry, we encourage you to apply for this exciting opportunity.
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