Financial Process Improvement Specialist

Há 5 dias


Porto, Porto, Portugal Phiture Tempo inteiro

About FedEx:
FedEx is a leading express transportation company, connecting over 220 countries and territories. We strive to deliver the most important package of someone's day, providing an outstanding experience for our customers. Our diverse team of 530,000 passionate individuals work together to achieve excellence.

Job Description:
We are seeking a skilled Customer Financial Services Specialist to lead process improvements, ensure quality in operational workflows, and drive system innovation to optimize internal stakeholders and vendor performance. As a key enabler for our Revenue Operations team, you will be responsible for efficient setups and fostering a culture of constant innovation.

Key Responsibilities:
Process Leadership: Analyze and refine financial processes to enhance efficiency and reduce operational bottlenecks. Develop and document standard operating procedures (SOPs) for vendor teams to ensure consistency and quality.
Vendor Oversight: Collaborate with BPO vendors to ensure compliance with performance standards and company policies. Lead quality checks and audits on vendor processes to maintain high operational standards.
System Optimization: Identify opportunities for system improvements and automation to streamline invoicing and financial services operations. Collaborate with IT teams to implement system upgrades or new tools that align with business objectives.
Implementation Improvements: Oversee the implementation of new processes, systems, and tools with BPO vendors, ensuring seamless adoption. Drive cross-functional collaboration to resolve implementation challenges and optimize rollouts.
Revenue Services Support: Ensure the Revenue Services is efficiently set up and operating smoothly, minimizing errors and delays. Monitor invoicing workflows, identifying areas for improvement and proposing innovative solutions.
Continuous Innovation: Foster a culture of innovation by introducing new ideas, tools, or methodologies that improve overall financial services efficiency. Track industry trends and best practices to keep FedEx at the forefront of operational excellence.

What You Bring:
3+ years of experience in financial services operations and/or process improvement, or related roles. Strong analytical skills with experience in process mapping and workflow optimization. Proficiency in financial systems and tools, with experience in ERP software (e.g., SAP, Oracle, or similar). Excellent attention to detail and quality assurance expertise. Strong communication skills to manage vendor relationships and drive cross-functional collaboration.

Compensation and Benefits:
The estimated annual salary for this position is $80,000 - $110,000, depending on location and experience. Attractive compensation package. Training to get you started and on-the-job learning opportunities. Extensive learning resources to further develop your skills and knowledge. Tuition Assistance Program (*applicable for FedEx positions with a permanent contract). Employee Assistance Program for you and your family in difficult life situations. Employee reduced-rate shipping. Great career opportunities. FedEx is one of the world's most admired companies and trusted brands year after year.



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