Financial Operations Process Lead

2 semanas atrás


Porto, Porto, Portugal Fedex Tempo inteiro

At FedEx, we're dedicated to delivering exceptional service and experiences to our customers. As a Customer Financial Services Specialist, you'll play a key role in leading end-to-end process improvements, ensuring quality in operational workflows, and driving system innovation to optimize internal stakeholders and vendor performance.

About the Role

We're looking for an experienced professional with 3+ years of experience in financial services operations and/or process improvement to join our team. If you have strong analytical skills, experience in process mapping and workflow optimization, and proficiency in financial systems and tools, we want to hear from you

The ideal candidate will be able to analyze and refine financial processes to enhance efficiency and reduce operational bottlenecks, develop and document standard operating procedures (SOPs) for vendor teams, and collaborate with BPO vendors to ensure compliance with performance standards and company policies.

Key Responsibilities
  1. Process Leadership: Analyze and refine financial processes to enhance efficiency and reduce operational bottlenecks.
  2. Vendor Oversight: Collaborate with BPO vendors to ensure compliance with performance standards and company policies.
  3. System Optimization: Identify opportunities for system improvements and automation to streamline invoicing and financial services operations.
  4. Implementation Improvements: Oversee the implementation of new processes, systems, and tools with BPO vendors, ensuring seamless adoption.

As a Customer Financial Services Specialist at FedEx, you'll have the opportunity to work on challenging projects, collaborate with cross-functional teams, and drive process improvements that impact the entire organization.

What You'll Bring
  • 3+ years of experience in financial services operations and/or process improvement
  • Strong analytical skills with experience in process mapping and workflow optimization
  • Proficiency in financial systems and tools, with experience in ERP software (e.g., SAP, Oracle, or similar)
  • Excellent attention to detail and quality assurance expertise
  • Strong communication skills to manage vendor relationships and drive cross-functional collaboration
About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers.

What We Offer
  • Attractive compensation package ($85,000 - $110,000 per year)
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge
  • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • GREAT career opportunities

FedEx is one of the world's most admired companies and trusted brands year after year. We value diversity, inclusion, and teamwork, and we offer a dynamic and supportive work environment where you can bring your ideas and individuality to our global community.



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