Customer Engagement Expert German Language
Há 4 dias
Zendesk Group is dedicated to delivering exceptional customer experiences through our innovative solutions.
We are excited to expand our team with a Customer Engagement Expert German Language who thrives in a fast-paced environment and is passionate about engaging with customers.
This role is designed for individuals who are eager to contribute to a growing team and make a significant impact on customer journeys.
- Customer Engagement: Work directly within our Zendesk solution to respond to a high volume of inbound leads and existing customer inquiries via messaging and email, ensuring timely and effective communication.
- Value Articulation: Help both prospects and customers see the value in Zendesk's solutions, guiding them through their purchasing journey and assisting in informed buying decisions.
- Proactive Follow-Up: Proactively follow up on all queries to ensure satisfactory resolution of 100% of inquiries owned by the team, championing our service to achieve high CSAT scores.
Key Qualifications:
- Excellent verbal and written communication skills in English and German.
- Experience in a sales role, or someone looking to take their first step in sales out of College.
- A genuine passion for Zendesk technology with a quick ability to learn tools and processes.
- Strong organizational skills, capable of multitasking and managing a high volume of opportunities effectively.
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