Global IT Infrastructure Director

Há 1 mês

Porto, Porto, Portugal Elementis Plc Tempo inteiro
Job Description

The Senior Infrastructure Specialist will play a crucial role in driving the development, operation, and maintenance of infrastructure for Elementis Plc in all global operations. This includes the US, UK, EU, Brazil, Taiwan, and China. The infrastructure encompasses network, server infrastructure, data centers, and security protocols.

Responsibilities
  • Tech Vision & Infrastructure Policies:
    • Develop roadmap plans for existing infrastructure to ensure it aligns with business requirements.
    • Plan for renewal, upgrade, licensing periods, end-of-life, and contractual events in conjunction with managed service providers.
    • Ensure IT infrastructure is aligned with current and future system and business requirements and goals.
  • Infrastructure Service Management:
    • Responsible for ensuring appropriate service is provided to the business in conjunction with managed service providers.
    • Manage the relationship between Elementis and managed service providers to ensure combined internal skills and services provide adequate coverage and service levels.
    • Monitor performance of service providers to ensure they meet agreed-upon service levels and deliver according to contract.
    • Identify and resolve issues arising with service providers and partner to understand direction of travel for infrastructure to enable creation of effective roadmaps.
    • Collaborate with service providers to continuously improve quality of services being delivered.
    • Communicate with internal stakeholders to ensure their needs are being met.
    • Monitor daily operations of networks and infrastructure through operating controls, partially delivered via service providers.
    • Set up, configure, and manage elements of infrastructure managed in-house.
    • Identify and resolve issues that may affect delivery or quality of infrastructure service, such as troubleshooting, support, maintenance, or security incidents.
  • Managing External Services and Parties:
    • Evaluate and recommend purchases of new and replacement hardware.
    • Manage and optimize contracts with vendors, service providers, and licenses.
    • Establish and monitor service level agreements, KPIs, and metrics to measure and improve performance and quality of IT infrastructure services.
  • Risk and Controls:
    • Evaluate infrastructure risks and mitigations.
    • Ensure recovery, backup, and disaster recovery processes and plans (including testing these plans) are performed.
    • Ensure security of network, data, and storage and communication systems.
  • Best Practice:
    • Maintain logs, documentation, and reports of activity (bugs, repairs, upgrades, and other changes).
    • Closely collaborate with security on infrastructure design and management.
    • Maintain architecture and configuration documentation and processes using appropriate tooling and techniques.
    Requirements
    • Expertise in outsourced infrastructure managed services.
    • Expertise in IT infrastructure.
    • Project management is key competence for an IT role to ensure activities and projects are delivered on time and on budget, and stakeholder expectations are managed.
    • 5+ years of experience in IT Infrastructure Management or similar managerial role with demonstrable experience on IT infrastructure.
    • Extensive competence in standard corporate infrastructure: data centers, networks, firewalls, phone and printers.
    • Language Skills: Verbal and written fluency in English.

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