Technical Support Representative for Home Automation Systems

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

This is an exciting opportunity to join a dynamic team as a Technical Support Representative for Home Automation Systems.

About the Role

As a Technical Support Representative, you will be responsible for providing top-notch support to customers by responding to inbound requests and documenting relevant case information. Your tasks will include assisting users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels. You will also adapt the brand's voice and tone for interactions on both private and public channels, ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.

Key Responsibilities
  • Provide support to customers by responding to inbound requests and documenting relevant case information.
  • Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels.
  • Adapt the brand's voice and tone for interactions on both private and public channels.
  • Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.
Requirements

To succeed in this role, you will need to possess excellent communication skills, be proactive, and have a strong commitment to teamwork. You must be a native German speaker and have a good level of English. Additionally, you should be motivated and committed to your work, with no troubles writing in German.

  • You are a native German speaker.
  • You have a good level of English.
  • You are looking for a job opportunity abroad.
  • You are motivated and committed to your work.
  • You have no troubles writing in German.
Benefits

The company offers a competitive salary package of 957€ gross/month (paid 14x) plus up to 100€/month performance bonus, meal vouchers of 7.23€/workday, reimbursement of some transportation costs, and Private Health Insurance and dental plan after six months. If you live outside Portugal, you may be eligible for reimbursement of initial flight ticket up to 400€ after six months within the company, and six months of accommodation in a shared flat provided by the company.



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