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Customer Relationship Specialist for German Market

2 semanas atrás

Coimbra, Coimbra, Portugal Tn Portugal Tempo inteiro

Job Description

As a Customer Relationship Specialist for the German Market, you will play a key role in delivering exceptional customer experiences to our German-speaking clients. Your primary responsibility will be to provide prompt and professional support via phone, email, and chat.

To succeed in this role, you will need strong communication and problem-solving skills, as well as the ability to work effectively in a remote environment. Fluency in German (C2 level) and intermediate English (B1/B2) are essential requirements.

The ideal candidate will have previous customer service experience, although this is not mandatory. What's more important is your ability to adapt to our fast-paced environment and deliver high-quality results under pressure.

We offer a comprehensive benefits package that includes a competitive salary, lunch allowance, and health & life insurance. In addition, you will enjoy working from the comfort of your home in Northern Portugal, above Coimbra.

Key Responsibilities:

  • Deliver exceptional customer experiences via phone, email, and chat
  • Handle customer inquiries, issues, and concerns promptly and professionally
  • Collaborate with the team to enhance the overall customer experience

Requirements:

  • Fluency in German (C2 level)
  • Intermediate English (B1/B2)
  • Previous customer service experience is a plus
  • Strong communication and problem-solving skills