Support Operations Manager
3 semanas atrás
Job Overview
We are looking for a skilled Support Operations Manager to join our team at Hitapps. As a key member of our support team, you will play a crucial role in ensuring our players have a seamless gaming experience.
Responsibilities
- Handle requests through our ticketing system, providing timely and effective solutions to players' issues.
- Monitor and respond to reviews on Google Play and the App Store, maintaining a positive image of our brand.
- Analyze player feedback, identifying common issues to improve our game.
- Collaborate with our development team to diagnose and resolve in-game issues.
- Document common issues and solutions in our knowledge base.
Requirements
- At least 1 year of experience in the IT or gamedev industry.
- Excellent communication skills and ability to work in a team.
- Attention to detail and high level of responsibility.
- Advanced knowledge of English.
- Bonus: knowing an additional language.
What We Offer
- Official employment.
- Competitive salary level.
- Medical insurance.
- 100% compensation for vacations, sick leave, and day-offs.
- Compensation for educational and sports activities.
- Opportunity to influence processes within the department.
Let's Create Hits Together
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