Digital Marketing Operations Manager

1 semana atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

Nestlé Sa Overview

Nestlé Business Services (NBS) is at the heart of Nestlé Group. We provide services to enable Nestlé engage with millions of consumers worldwide. As a multicultural and diverse team of professionals, we are passionate about digital innovation and driving continuous improvement of processes.

We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS.

Position Summary

As a Digital Marketing Operations Manager, you will lead a team of specialists allocated to Nespresso markets worldwide. You will manage campaign operations with a focus on delivering email marketing, Push and SMS campaigns. Your responsibilities include managing team capacity, performance and people management, driving excellence in Integrated Marketing Services (IMS) by ensuring Global Standards are implemented and business/internal controls are in place.

You will monitor the efficiency of operations and coordinate the execution of service improvement initiatives. A day in your life will involve implementing Campaign Factory plans and objectives, aligning with IMS and NBS strategies.

Responsibilities

  • Lead the team in establishing and accomplishing objectives as aligned with stream priorities
  • Manage team goals and development plans - Evaluate team performance and conduct regular appraisals
  • Manage team's operational capacity and ensure right team allocation to projects
  • Perform operational reviews and report to Campaign Factory Manager
  • Run periodic meetings with Business/Market to collect demand, assess satisfaction and ensure adherence to Campaign Factory ways of working
  • Maintain market/business knowledge gaps and propose actions to fill those gaps
  • Monitor, perform and execute the performance service level agreements (SLA's) and indicators of services (KPI's)
  • Drive action plans to correct deviations in services and ensure process improvement
  • Ensure Global and E2E compliance for activities performed in the team

What Makes You Successful

You have experience leading people/teams, and a knack for people-oriented skills. Familiarity with CRM tools is valued, especially Adobe Campaign. Your analytical skills should be strong, with knowledge about reporting/data analysis KPI's for email marketing. You have experience dealing with various stakeholders/clients and possess strong written and verbal communication skills.

A key requirement is the ability to drive continuous improvement. Your compensation package will include a salary of around $120,000 per year, dependent on location, along with other benefits that foster work-life balance.



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