Digital Advertising Support Specialist for SMBs

Há 6 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Company Overview
Tel

eperformance Portugal is a leading provider of customer experience solutions in the digital age. With a presence in 25 countries, our company has established itself as a pioneer in technology applied to customer support and maintains the highest security standards.

Job Description
We are seeking an experienced Digital Advertising Support Specialist to join our team in Portugal. The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in Dutch and English (B2 level).

Key Responsibilities
- Provide exceptional customer service to small and medium-sized businesses (SMBs) across multiple channels: chat, email, and phone;
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
- Offer pre and post-sales support for all self-service products;
- Enhance client experience by providing product and tool support;
- Identify trends and solve problems facing multiple SMB clients;
- Resolve customer issues promptly, communicate progress proactively, and identify areas where clients can improve usage of our solutions;
- Provide vital product insights and feedback from customers to engineering.

Requirements
- Native Dutch speaker with good knowledge of English;
- Familiarity with online advertising products and social media;
- At least +1 year of working experience in a customer support related role;
- Flexibility, quick learning ability, and adaptability to evolving SMB needs;
- Availability Monday to Sunday, including rotating weekends;
- Experience in a Call Center environment or Customer Support role;
- Ability to multitask and work under pressure.



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