Experience Designer
Há 3 dias
We are seeking an Experience Designer - Service Innovation Leader to join our team. In this role, you will be responsible for designing seamless, user-centered services that deliver optimal experiences across digital and physical touchpoints.
Responsibilities- Create detailed service blueprints that map out customer interactions, supporting processes, and underlying systems to ensure cohesive and efficient service delivery.
- Conduct qualitative and quantitative user research to identify pain points, unmet needs, and opportunities for service improvement.
- Develop end-to-end customer journey maps that visualize the customer experience across all touchpoints, identifying areas of friction and opportunities for enhancement.
You will work collaboratively with cross-functional teams to create solutions that meet both business goals and customer needs.
Requirements- Strong knowledge of design thinking principles, with the ability to translate user research into actionable service improvements and design decisions.
- Proficient in creating customer journey maps and service blueprints that provide a holistic view of service touchpoints, front-end interactions, and back-end processes.
- Experience in leading co-creation and ideation workshops with internal and external stakeholders, fostering collaboration and generating innovative service ideas.
We offer a competitive salary range of $85,000-$110,000 per year, depending on experience, as well as extensive learning resources, tuition assistance, and employee benefits.
As a FedEx employee, you will have the opportunity to work on challenging projects and collaborate with a diverse team of professionals. We value innovation, teamwork, and continuous learning, and we are committed to providing our employees with the tools and resources they need to succeed.
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