Experience Designer

Há 3 dias


Porto, Porto, Portugal Fedex Group Tempo inteiro

We are seeking an Experience Designer - Service Innovation Leader to join our team. In this role, you will be responsible for designing seamless, user-centered services that deliver optimal experiences across digital and physical touchpoints.

Responsibilities
  • Create detailed service blueprints that map out customer interactions, supporting processes, and underlying systems to ensure cohesive and efficient service delivery.
  • Conduct qualitative and quantitative user research to identify pain points, unmet needs, and opportunities for service improvement.
  • Develop end-to-end customer journey maps that visualize the customer experience across all touchpoints, identifying areas of friction and opportunities for enhancement.

You will work collaboratively with cross-functional teams to create solutions that meet both business goals and customer needs.

Requirements
  • Strong knowledge of design thinking principles, with the ability to translate user research into actionable service improvements and design decisions.
  • Proficient in creating customer journey maps and service blueprints that provide a holistic view of service touchpoints, front-end interactions, and back-end processes.
  • Experience in leading co-creation and ideation workshops with internal and external stakeholders, fostering collaboration and generating innovative service ideas.
What We Offer

We offer a competitive salary range of $85,000-$110,000 per year, depending on experience, as well as extensive learning resources, tuition assistance, and employee benefits.

As a FedEx employee, you will have the opportunity to work on challenging projects and collaborate with a diverse team of professionals. We value innovation, teamwork, and continuous learning, and we are committed to providing our employees with the tools and resources they need to succeed.



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