Service Experience Designer
Há 3 dias
We are seeking an experienced Service Experience Designer to join our team at FedEx. As a key member of our design team, you will play a vital role in shaping the customer experience across our global network.
About the RoleThis is an exciting opportunity to contribute to the development of innovative service solutions that meet the evolving needs of our customers. You will work closely with cross-functional teams to create seamless, user-centered services that deliver optimal experiences across digital and physical touchpoints.
Key Responsibilities:- Develop detailed service blueprints that map out customer interactions, supporting processes, and underlying systems to ensure cohesive and efficient service delivery.
- Conduct qualitative and quantitative user research to identify pain points, unmet needs, and opportunities for service improvement.
- Synthesize findings to inform service design strategies and develop end-to-end customer journey maps that visualize the customer experience across all touchpoints.
- Facilitate workshops with stakeholders, users, and cross-functional teams to collaboratively ideate, prototype, and iterate on service concepts.
- Design and test low- and high-fidelity prototypes of new service solutions, gathering feedback to refine and iterate on designs before implementation.
We provide a competitive salary package of $80,000 per year, as well as opportunities for career growth and professional development. Our comprehensive benefits package includes health insurance, retirement savings plan, and tuition assistance program. Additionally, we offer employee assistance programs, reduced-rate shipping, and extensive learning resources to further develop your skills and knowledge.
RequirementsTo be successful in this role, you will need:
- A deep understanding of human-centered design principles and ability to translate user research into actionable service improvements.
- Experience in creating customer journey maps and service blueprints that provide a holistic view of service touchpoints, front-end interactions, and back-end processes.
- Proficiency in prototyping tools (e.g., Figma, Sketch, Axure) to create wireframes, mockups, and service prototypes for testing and iteration.
- Excellent verbal and written communication skills, with the ability to clearly convey complex service design concepts to a variety of audiences.
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