Service Experience Designer

Há 3 dias


Porto, Porto, Portugal Fedex Group Tempo inteiro
Service Experience Designer

We are seeking an experienced Service Experience Designer to join our team at FedEx. As a key member of our design team, you will play a vital role in shaping the customer experience across our global network.

About the Role

This is an exciting opportunity to contribute to the development of innovative service solutions that meet the evolving needs of our customers. You will work closely with cross-functional teams to create seamless, user-centered services that deliver optimal experiences across digital and physical touchpoints.

Key Responsibilities:
  • Develop detailed service blueprints that map out customer interactions, supporting processes, and underlying systems to ensure cohesive and efficient service delivery.
  • Conduct qualitative and quantitative user research to identify pain points, unmet needs, and opportunities for service improvement.
  • Synthesize findings to inform service design strategies and develop end-to-end customer journey maps that visualize the customer experience across all touchpoints.
  • Facilitate workshops with stakeholders, users, and cross-functional teams to collaboratively ideate, prototype, and iterate on service concepts.
  • Design and test low- and high-fidelity prototypes of new service solutions, gathering feedback to refine and iterate on designs before implementation.
What We Offer

We provide a competitive salary package of $80,000 per year, as well as opportunities for career growth and professional development. Our comprehensive benefits package includes health insurance, retirement savings plan, and tuition assistance program. Additionally, we offer employee assistance programs, reduced-rate shipping, and extensive learning resources to further develop your skills and knowledge.

Requirements

To be successful in this role, you will need:

  • A deep understanding of human-centered design principles and ability to translate user research into actionable service improvements.
  • Experience in creating customer journey maps and service blueprints that provide a holistic view of service touchpoints, front-end interactions, and back-end processes.
  • Proficiency in prototyping tools (e.g., Figma, Sketch, Axure) to create wireframes, mockups, and service prototypes for testing and iteration.
  • Excellent verbal and written communication skills, with the ability to clearly convey complex service design concepts to a variety of audiences.

  • Experience Designer

    Há 1 mês


    Porto, Porto, Portugal Federal Express Corporation Eu Tempo inteiro

    About Federal Express Corporation EuWith over 530,000 team members strong and a presence in more than 220 countries, FedEx is the largest express transportation company in the world. Our mission is to deliver exceptional customer experiences through seamless services.Salary Range: $80,000 - $110,000 per yearJob Description: Experience Designer - Service...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    **About Devoteam**We believe that technology can drive change for the better. Discover how our approach to Digital Transformation unlocks the future, creating a positive impact on people and the world around us. As a global leader in this field, we are committed to transforming technology to create value for our clients, partners, and employees.**Role...

  • Service Designer

    4 semanas atrás


    Porto, Porto, Portugal Fedex Tempo inteiro

    **About FedEx:**We're a global logistics company dedicated to delivering exceptional experiences to our customers. With over 530,000 team members worldwide, we're as diverse as the world we serve.**Compensation Package:**We offer an attractive compensation package that includes training, on-the-job learning opportunities, and tuition assistance for eligible...

  • Senior Experience Designer

    4 semanas atrás


    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Company Overview: VML is a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With our global family encompassing over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that...


  • Porto, Porto, Portugal Namecheap Inc Tempo inteiro

    About Namecheap IncNamecheap Inc is a global company with over 2600 employees located in more than 26 countries, including offices in 3 countries.Salary Range: $120,000 - $150,000 per yearThis salary range reflects the competitive compensation for this role and location.Job Description:We are seeking an experienced UX Designer to join our team of talented...

  • Experience Designer

    Há 5 dias


    Porto, Porto, Portugal Fedex Group Tempo inteiro

    We are seeking an Experience Designer - Service Innovation Leader to join our team. In this role, you will be responsible for designing seamless, user-centered services that deliver optimal experiences across digital and physical touchpoints.ResponsibilitiesCreate detailed service blueprints that map out customer interactions, supporting processes, and...

  • Digital Experience Designer

    3 semanas atrás


    Porto, Porto, Portugal Vml South Africa Tempo inteiro

    About Us:VML Enterprise Solutions is a global leader in digital experience solutions, empowering businesses to deliver exceptional customer experiences across the entire buying journey. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire commerce ecosystem.We work with world-leading brands such as The...


  • Porto, Porto, Portugal Hostelworld Group Tempo inteiro

    About UsAt Hostelworld Group, we're a global online booking platform that inspires adventurous minds to meet the world and come back with life-changing stories to tell. Our customers are not your average tourists; they crave cultural connection and unique experiences that we make possible by providing an unbeatable selection of hostels in unmissable...

  • Customer Experience Designer

    3 semanas atrás


    Porto, Porto, Portugal Fedex Tempo inteiro

    About FedExFedEx is a global leader in express transportation, connecting over 220 countries and territories. Our team of passionate professionals work every moment to deliver the most important package of someone's day.Job SummaryWe are seeking a Customer Experience Designer - Service Delivery Specialist to join our team. As a key member of our service...


  • Porto, Porto, Portugal Körber Pharma Packaging Ag Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior User Experience (UX) Designer to join our team at Körber Pharma Software. As a UX Designer, you will play a crucial role in shaping the user experience for our products, collaborating with cross-functional teams to deliver high-quality designs.


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    We are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection,...


  • Porto, Porto, Portugal Körber Pharma Packaging Ag Tempo inteiro

    Overview: Körber Pharma Software is a market leader in the Pharmaceutical MES sector, dedicated to delivering innovative and trustworthy solutions to our clients. Our dynamic team is seeking an experienced and talented User Experience Designer to play a crucial role in shaping the user experience for our products.

  • Digital Experience Designer

    1 semana atrás


    Porto, Porto, Portugal Fedex Group Tempo inteiro

    Job Description:">We are seeking a highly skilled Digital Experience Designer - Service Optimization Specialist to join our team at FedEx Group. In this role, you will be responsible for designing and implementing seamless digital experiences that meet the evolving needs of our customers.">About Us:">FedEx is one of the world's largest express transportation...


  • Porto, Porto, Portugal Swordhealth Tempo inteiro

    We are seeking a talented Product Growth Experience Designer to join our team at Sword Health. This is an exciting opportunity to work on a mission that aims to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent, and treat pain.As a Product Growth Experience Designer, you will be responsible for crafting...


  • Porto, Porto, Portugal Tx Services Tempo inteiro

    We are seeking an experienced User Experience (UX) Designer to join our team at Tx Services in Porto, Portugal. As a UX Designer, you will play a critical role in designing an intuitive and efficient interface for our state-of-the-art task management tool.This is a unique opportunity to shape the future of recruitment by designing a tool that our...

  • Experience Designer

    Há 3 dias


    Porto, Porto, Portugal Fedex Tempo inteiro

    We're seeking an experienced Experience Designer to join our team as a Service and Customer Journey Expert. In this role, you will be responsible for designing seamless, user-centered services that deliver optimal experiences across digital and physical touchpoints.Key Responsibilities:Create detailed service blueprints that map out customer interactions,...


  • Porto, Porto, Portugal Kantar Group Limited Tempo inteiro

    About Kantar Group LimitedKantar is the world's leading data, insights and consulting company, combining expertise in human understanding with advanced technologies to help organizations succeed and grow. We understand more about how people think, feel, shop, share, vote and view than anyone else.As a global leader in market research, we have a unique...


  • Porto, Porto, Portugal Körber Pharma Packaging Ag Tempo inteiro

    About Körber Pharma Packaging AgKörber Pharma Software is a leading provider of innovative solutions in the Pharmaceutical MES sector. We strive to deliver high-quality products that meet our clients' needs.Salary and BenefitsThe estimated annual salary for this position is $110,000 - $140,000, depending on experience. We offer a comprehensive benefits...

  • Product Designer

    3 semanas atrás


    Porto, Porto, Portugal Promptlyhealth Tempo inteiro

    About the RoleWe are seeking a skilled Product Designer to join our team at Promptly Health, where you will play a key role in shaping the user experience and visual identity of our data products. As a Product Designer, you will collaborate with cross-functional teams to design intuitive, beautiful, and functional products that meet both user needs and...


  • Porto, Porto, Portugal Namecheap Inc Tempo inteiro

    Company OverviewNamecheap Inc is a global company with over 2600 employees located in more than 26 countries.SalaryThe estimated annual salary for this position is around $100,000-$120,000 based on industry standards and the location.Job DescriptionAs a UX Designer on our team, you will shape user experiences by leading the design of key features and...