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Client Advocacy Specialist
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Codacy is seeking a highly motivated Client Advocacy Specialist to join our team. As a key member of our customer-facing team, you will be responsible for driving customer advocacy and loyalty through personalized engagement and relationship-building.
Your key responsibilities will include:
- Building and maintaining strong relationships with our clients, identifying areas for improvement and providing actionable feedback.
- Developing and executing targeted campaigns to drive customer engagement and loyalty, leveraging social media, email marketing, and other channels.
- Creating and disseminating high-quality content, such as case studies, whitepapers, and webinars, to showcase our products and services.
- Fostering collaboration and knowledge-sharing between internal teams and external partners, ensuring seamless execution and alignment.
To succeed in this role, you will need:
- A Bachelor's degree in Business, Communications, or a related field.
- 2-3 years of experience in Customer Success, Account Management, or Marketing roles, with a proven track record of driving customer advocacy and loyalty.
- Hands-on experience in a Series A/Series B startup environment, where you have thrived in a dynamic and fast-paced setting.
- Strong technical proficiency, with the ability to understand and articulate complex concepts.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
