Technical Project Manager Lead

Há 3 dias

Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

About the Role

We are seeking an exceptional Technical Program Manager to join our team at Mastercard. This role will play a key part in managing existing and new platform requirements to help us achieve success as we bring new educational solutions to our customers.

Key Accountabilities

  • Responsible for completing an in-depth planning & analysis for any future integrations with external systems.
  • Lead the Software Business Case reviews for any SaaS services that need to be onboarded.
  • Ownership for PowerBI reporting creation.
  • Assisting in SaaS system configuration to support regional use cases or new feature development.
  • Co-ordination across multiple vendors as required.
  • Manage the OneTrust Approval process for any new cookies.
  • Coordinate with vendors and internal teams to ensure WCAG 2.2 accessibility compliance.
  • Support for BAU tasks, e.g., assisting the regions with debugging customer issues, API updates to support regional asks, and liaising with vendor support teams as required.
  • Address customer-specific issues that arise, e.g., email deliverability, webinar access issues, login support, etc.
  • Assist with managing the product backlog & backlog prioritization in Aha along with configuring JIRA to track & manage development tasks.

Experience Requirements

  • Project Management: Experience managing technical projects and delivering technology initiatives on time and within budget.
  • Experience working with cross-functional teams (developers, operations, security).
  • Strong analytical skills to own & manage technical projects and deliver on technology initiatives.
  • Knowledge of platform services such as APIs, data pipelines, etc.
  • Proven ability to gather and analyze platform usage data to guide feature development and capacity planning.
  • Proven ability to work with both technical and non-technical stakeholders, bridging the gap between business needs and technical execution.
  • Excellent communication skills to present technical concepts to key stakeholders.
  • Prior experience of working with vendors & third-party technology providers.
  • Analytical and critical thinking skills to diagnose platform issues and identify improvement opportunities.
  • Strong verbal and written communication skills to collaborate with technical teams and explain complex ideas to non-technical stakeholders.

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