Technical Expertise Provider

Há 3 dias


Lisboa, Lisboa, Portugal KWAN Tempo inteiro

Key Responsibilities:

  • Advanced Troubleshooting: Diagnose and resolve complex technical issues that cannot be handled by L1 support
  • Incident Management: Manage and prioritize incidents, ensuring timely resolution and communication with stakeholders
  • Escalaion Handling: Escalate unresolved issues to L3 support or other specialized teams when necessary
  • Knowledge Sharing: Document solutions and share knowledge with L1 support to improve overall efficiency
  • Custumer Interaction: Communicate with customers to understand their issues, provide updates, and ensure satisfaction
  • Root Cause Analysis: Perform root cause analysis to prevent recurrence of issues

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