Salesforce Service Cloud Strategist
2 meses atrás
Transformative Salesforce Solutions
Venha Ser #SangueLaranja seeks a seasoned Salesforce Service Cloud Analyst, Senior to join our Technology Client Engagement Area Team. As a key player in a major, multi-Maisons, worldwide Salesforce initiative, you will collaborate with stakeholders to understand business objectives, processes, and requirements specific to our luxury brands.
Key Responsibilities:
- Conduct detailed analysis of existing business processes and identify opportunities for improvement and optimization
- Gather and document functional requirements, translating business needs into clear and concise specifications
- Design Salesforce solutions that align with business requirements, working closely with cross-functional teams
- Perform data analysis and validation to ensure data integrity and quality within Salesforce
- Develop user stories requirements, test cases (SIT, UAT) and criteria in collaboration with developers and testers while participating in and facilitating relevant Agile ceremonies and rituals
- Stay updated with the latest Salesforce features and functionality, identifying opportunities for innovation and improvement within the luxury industry context
About Us:
Venha Ser #SangueLaranja is a global technology and innovation ecosystem, expanding beyond Brazil to Europe and the UK. We foster a culture of community, knowledge sharing, and transformation, with a strong commitment to diversity, respect, and ethics. If you're ready to be part of a dynamic team and drive impactful Salesforce solutions, apply now
Requirements:
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Proven experience as a Senior Analyst, with a focus on Salesforce implementations and configurations
- Salesforce Administrator certification is a must
- Strong knowledge of the luxury industry, including its business processes, trends, and customer expectations is a plus
- Excellent proficiency in English. Fluency in additional languages is appreciated
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