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Customer Success Strategist
2 semanas atrás
We are seeking a skilled Senior Customer Success professional to join our team at Ambis. The ideal candidate will possess a strong background in customer-facing roles, with experience in coordinating with software and hardware engineering teams.
This role involves managing customer accounts and projects, ensuring clear communication and alignment of goals and expectations. You will be the main point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.
Key Responsibilities:- Manage customer accounts and projects to ensure successful outcomes.
- Act as the primary point of contact for customers, responding to their inquiries and concerns.
- Develop and execute a customer success strategy to drive long-term satisfaction and loyalty.
- Liaise with cross-functional teams to ensure seamless customer experiences.
The ideal candidate will have a minimum of 5 years of experience in a tech industry customer-facing role and proficiency in English and Portuguese. Strong project management skills, excellent communication, and interpersonal skills are also essential.
