Guest Experience Director
Há 3 dias
Company Overview:
Sheraton Cascais Resort is a leading hospitality provider dedicated to delivering exceptional guest experiences. Our mission is to create unforgettable moments for our guests through outstanding service, innovative amenities, and a commitment to excellence.
About the Role:
We are seeking an experienced Guest Experience Director to join our team. As a key member of our management team, you will be responsible for driving customer satisfaction, developing departmental strategies, and overseeing Front Office operations.
Main Responsibilities:
- Guest Satisfaction: Develop and implement strategies to enhance guest satisfaction, drive loyalty, and promote repeat business.
- Departmental Strategies: Collaborate with Rooms Division leadership to develop and execute departmental strategies that meet brand expectations and drive financial performance.
- Operational Excellence: Oversee Front Office operations, ensuring seamless guest arrivals and departures, and promoting a culture of service excellence.
Key Skills and Qualifications:
- Leadership: Proven ability to lead, motivate, and develop high-performing teams.
- Problem-Solving: Effective analytical and problem-solving skills to address operational challenges.
- Communication: Strong interpersonal and communication skills to foster collaboration and open communication.
Benefits:
- Competitive Salary: Attractive compensation package commensurate with experience.
- Professional Development: Opportunities for growth and professional development within the company.
- Benefits Package: Comprehensive benefits package including health insurance, retirement plan, and paid time off.
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