Guest Experience Director

Há 3 dias


Lisboa, Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

Company Overview:

Sheraton Cascais Resort is a leading hospitality provider dedicated to delivering exceptional guest experiences. Our mission is to create unforgettable moments for our guests through outstanding service, innovative amenities, and a commitment to excellence.

About the Role:

We are seeking an experienced Guest Experience Director to join our team. As a key member of our management team, you will be responsible for driving customer satisfaction, developing departmental strategies, and overseeing Front Office operations.

Main Responsibilities:

  • Guest Satisfaction: Develop and implement strategies to enhance guest satisfaction, drive loyalty, and promote repeat business.
  • Departmental Strategies: Collaborate with Rooms Division leadership to develop and execute departmental strategies that meet brand expectations and drive financial performance.
  • Operational Excellence: Oversee Front Office operations, ensuring seamless guest arrivals and departures, and promoting a culture of service excellence.

Key Skills and Qualifications:

  • Leadership: Proven ability to lead, motivate, and develop high-performing teams.
  • Problem-Solving: Effective analytical and problem-solving skills to address operational challenges.
  • Communication: Strong interpersonal and communication skills to foster collaboration and open communication.

Benefits:

  • Competitive Salary: Attractive compensation package commensurate with experience.
  • Professional Development: Opportunities for growth and professional development within the company.
  • Benefits Package: Comprehensive benefits package including health insurance, retirement plan, and paid time off.


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