French Team Lead for Mobile Video Services
3 semanas atrás
Sitel Corp. is a leading destination for short-form mobile video, inspiring creativity and bringing joy to our audience. We are seeking a talented French Team Manager to oversee an assigned team in achieving client and corporate goals. As a seasoned professional, you will coach and motivate advisors by providing the necessary skills and knowledge to excel in their roles.
Key Responsibilities:
- Communicate effectively with the working group, sharing various types of information.
- Solve problems, make decisions, analyze results, and ensure compliance with project deadlines and requirements.
- Collaborate with the team to develop advisors' activities and continually review their work performance.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Maintain open communication channels and address any client issues promptly.
To succeed in this role, you will require:Native or proficient level of French (mandatory).Proficient level of English (C1 and above).Minimum 6 months of call center experience preferably as Team Manager or product specialist.Evidence of effective interpersonal, coaching, and leadership skills.Excellent telephone, keyboard, verbal, and written communication skills.Good numeric and verbal reasoning skills.Ability to organize and prioritize tasks, set priorities, and multi-task.
We offer a competitive salary range of €45,000 - €55,000 per annum, depending on experience, as well as a comprehensive benefits package that includes opportunities for growth and development within the company. If you are a people-oriented individual with a strong ability to lead and motivate teams, we encourage you to apply for this exciting opportunity.
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