Technical Services Analyst
Há 3 dias
**About Us:**
At COFCO Agri Ltd., we strive to be a leader in the global grains, oilseeds and sugar supply chains. Our company provides the food the world needs in a responsible way. With a global portfolio that includes assets across multiple continents, we are committed to providing exceptional service to our customers.
Job Overview:
This role involves ensuring the smooth running of Service Desk, and providing 1st and 2nd level support to global users. The successful candidate will be responsible for point of contact for internal end users, taking ownership of user problems, supporting scoped technologies, problem solving Network, PC/Server hardware and OS issues, delivering operational tasks, and providing systems monitoring and systems testing as required.
Key Responsibilities:
- Manage technical issues while interacting and escalating with technology towers and external vendors;
- Take ownership of user problems and follow up the status of problems on behalf of the user;
- Support technologies including Windows 10 Enterprise, Windows Server 2008/2012, Citrix XenApp, Exchange, Active Directory, Microsoft 365 Suite and Azure;
- Problem solve Network, PC/Server hardware and OS issues;
- Deliver tasks on incident, request, problem and change;
- Provide systems monitoring and systems testing;
- Ensure that appropriate standards are adhered to;
- Follow the ITSM Incident, Request, Problem, Change, Asset and Knowledge Management process;
- Collaborate with architecture and operations teams;
- Identify and evaluate new solution opportunities;
- Monitor computer networks for security issues;
- Investigate and resolve network and other communications incidents;
- Investigate and resolve security breaches and other cyber security incidents;
- Install security measures and operate software to protect systems and information infrastructure;
- Document security breaches and assess the damage;
- Fix detected vulnerabilities;
- Stay current on IT security trends and news;
- Follow company-wide best practices for IT security;
- Support end user installs and troubleshooting of security software;
- Escalate unresolved technical and security issues;
- Document technical knowledge;
- Provide recommendations on processes;
- Participate in research and evaluation of new IT operational solutions.
Requirements:
- Hold Microsoft 365 Services certification;
- Have Windows 10 Enterprise administration certification;
- Be skilled in network incident troubleshooting;
- Have experience in security incident troubleshooting;
- Be familiar with industry standard desktop applications;
- Have knowledge of Windows Server 2008 / 2012;
- Be proficient in PCs, laptops, printers and peripherals;
- Be a strong team player with good problem solving capabilities;
- Be able to communicate effectively in a high-pressure environment;
- Hold industry standard certifications;
- Be fluent in English.
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