Technical Operations Analyst
Há 5 dias
About the Position:
We are looking for a Technical Operations Analyst to join our IT team at COFCO Agri Ltd. The successful candidate will be responsible for ensuring the smooth operation of our technical infrastructure.
Responsibilities:
- Point of contact for internal end users with complete ownership of technical issues while interacting and escalating with technology towers and external vendors;
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;
- Support scoped technologies including Windows 10 Enterprise, Windows Server 2008/2012, Citrix XenApp, Exchange, Active Directory, Microsoft 365 Suite and Azure;
- Problem solving Network, PC/Server hardware and OS issues;
- Deliver operational tasks on incident, request, problem and change;
- Provide systems monitoring and systems testing as required;
- Follow and ensure that appropriate standards are adhered to;
- Collaborate with architecture and operations teams to ensure solution compatibility with company standards;
Qualifications:
- Microsoft 365 Services certification;
- Windows 10 Enterprise administration certification;
- Network incident troubleshooting;
- Security Incident troubleshooting;
- Industry standard desktop applications;
- Knowledge of Windows Server 2008 / 2012;
- PCs, laptops, printers and peripherals;
- Strong team player with good problem solving capabilities;
- Ability to communicate in a high-pressure environment;
- Industry standard certifications;
- Fluent in English.
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