Cloud Support Specialist for Digital Platforms
3 semanas atrás
Empower User Experience
We're seeking a tech-savvy Customer Experience Specialist to join our global team. As a key member, you'll be responsible for delivering exceptional customer service via chat, email, and phone. Your role will involve troubleshooting user issues on our cloud-based platform, providing clear guidance and solutions.
Your Responsibilities:
- Deliver outstanding customer support through various communication channels
- Troubleshoot complex technical issues with users on our platform
- Educate users on platform tools and features to enhance their online experience
- Collaborate with product and development teams to address and resolve technical issues
- Stay updated on new platform features and updates to ensure accurate support
- Collect and share user feedback to contribute to continuous platform improvements
Requirements:
- You possess native-level French and fluent English
- You have a strong interest in web design, online platforms, and technology
- You excel in problem-solving and attention to detail
- You demonstrate outstanding communication and interpersonal skills
- You thrive in an international, fast-paced environment and are a true team player
- You hold EU citizenship or a valid work permit for Portugal
What We Offer:
- A competitive compensation package: €1,020 gross per month (€14,280 annually) + up to €180 monthly performance bonus
- Meal vouchers of €7.23 per workday
- Reimbursement of some transportation costs
- Private health insurance and dental plan after six months
- Relocation benefits for those living outside Portugal
About Our Company:
We're a global company founded by visionary entrepreneurs, specializing in customer experience with thousands of employees worldwide. Our international hub in Lisbon handles customer service for innovative brands across various sectors. Join us and be part of a journey that empowers users globally.
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