Senior Contact Center Management Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Company Overview

Teleperformance Portugal is a leading provider of outsourced customer experience solutions, with over 12,000 employees from 111 nationalities. Our team offers services in 35 languages and operates with the highest security standards in the market.

Job Summary

We are seeking an experienced Senior Contact Center Management Specialist to join our team in Portugal. The successful candidate will be responsible for overseeing the provision of services, taking immediate decisions on the floor to drive KPIs by managing a team of 1st Line Managers.

Key Responsibilities
  • Ensure compliance with all principles of the TOPS methodology and lead by example;
  • Develop plans to achieve objectives, including KPI performance analysis and participation in PSP meetings;
  • Proactively identify risks and suggest ways to reduce associated risks through internal control measures;
  • Interact with other departments to improve project results;
Requirements
  • At least two years of experience in Customer Experience Management and shared services or related industries, with a management position preferred;
  • Fluency in written and spoken English is essential;
  • Higher Education Degree is preferred;
  • Google Workspace management skills;
  • Excellent written and verbal communication skills, with the ability to deliver clear messages;
  • Strong attention to detail to ensure information is complete and accurate;
Benefits

We offer a competitive salary range of €55,000 - €75,000 per year, depending on experience. Our comprehensive benefits package includes opportunities for career growth, professional development, and work-life balance.

Location

The role will be based in Portugal, with opportunities to work remotely.



  • Lisboa, Lisboa, Portugal Executive Jet Management, Inc. Tempo inteiro

    Job DescriptionThe Senior Management Support Specialist will provide high-level administrative support to senior management members, ensuring the effective coordination of their daily activities and achievement of established goals. The ideal candidate will possess excellent organisation skills, with the ability to cope with multiple priorities in a changing...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior Tire Management Specialist to join our team at Goodyear Iberia.


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Job Opportunity in the Contact Center AreaAre you looking for a new professional opportunity in the Contact Center area? If you want to join a prestigious company in the banking sector, this is the ideal opportunity for you. Your mission will be to provide customer support and perform data entry tasks. What we are looking for: 12th grade...


  • Lisboa, Lisboa, Portugal Lusíadas Tempo inteiro

    Somos uma empresa com 25 anos de história, que valoriza a proximidade, a inovação e a diferenciação clínica. Contamos com uma equipa de 7000 profissionais, de norte a sul do país, unidos pela diversidade e pela paixão por cuidar. A nossa força está na soma das características individuais de cada um dos nossos Profissionais, no compromisso com a...


  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Title: Senior Software Asset Management SpecialistJob Summary:We are seeking a highly skilled Senior Software Asset Management Specialist to join our team at ALTER SOLUTIONS. The ideal candidate will have expertise in software asset management, ITIL certification, and excellent coordination skills.Main Responsibilities:Ensure software compliance and...


  • Lisboa, Lisboa, Portugal Edp Pt Tempo inteiro

    Edp Pt is a leading energy company with a strong presence in the global market. Our commitment to sustainability and renewable energy has earned us recognition as a top employer.We are currently seeking a Senior Financial Management Specialist to join our team in Lisbon, Portugal. This role will be responsible for managing financial operations, ensuring...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Role OverviewA challenging opportunity awaits an experienced Senior Bid Management Specialist to lead and deliver high-quality winning tenders to clients in Portugal. This role involves collaborating with various departments across Teleperformance, bringing together key skills, knowledge, and innovation while taking ownership of the end-to-end bid process.


  • Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior Engineering Change Management Specialist to join our team at Bosch Group. This role involves providing operational support in the area of Engineering Change Management across multiple locations.


  • Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

    At Alter Solutions Group, we strive to be a leader in digital transformation and innovative solutions. Our commitment to excellence is reflected in our highly skilled team of professionals, who work tirelessly to deliver top-notch services to our clients.We are seeking an exceptional Vulnerability Management Specialist to join our Nearshore IT Center team....


  • Lisboa, Lisboa, Portugal Entain Tempo inteiro

    Role SummaryWe are seeking a highly skilled Customer Protection Contact Center Specialist to join our team at Entain. As a key member of our Legal and RG International team, you will play a crucial role in conducting detailed investigations of international customers to detect potential vulnerable gamblers.You will be responsible for contacting customers via...


  • Lisboa, Lisboa, Portugal Nordea Bank Norge Asa Tempo inteiro

    About the Role We are seeking a Senior Investment Specialist to join our team. As a key member, you will provide essential product data processes to facilitate smoother reporting and analysis. You will also offer research and competitor analysis support to Investment Specialists. Key Responsibilities Manage essential product data processes to ensure smooth...


  • Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    About the RoleWe are seeking a seasoned Senior Identity and Access Management Specialist to join our dynamic team at Richemont. In this role, you will be responsible for managing the end-to-end lifecycle of applications, with a specific focus on Azure Active Directory (Entra ID). Your expertise in Azure AD management, application support, and certificate...


  • Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro

    About Us: At Konecta Portugal, we are dedicated to delivering exceptional customer service and support. We are seeking a dynamic and experienced Outbound Contact Center Supervisor to lead our German-speaking outbound contact center operations.Key Responsibilities:Supervise and manage a team of outbound contact center agents.Monitor and evaluate agent...


  • Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Job Title: Warehouse Management SpecialistWe are seeking a skilled Warehouse Management Specialist to lead and manage warehouse projects from inception to completion. This role involves overseeing the physical relocation of warehouses as needed, implementing and managing new interfaces linked with SAP ERP system, and coordinating with local and international...


  • Lisboa, Lisboa, Portugal Amazon Tempo inteiro

    About the RoleWe are seeking a highly skilled Data Center Network Capacity Planning Specialist to join our team. This is an exciting opportunity for someone with expertise in data center network planning and capacity management.


  • Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Senior Contract Management Specialist to join our Customer Success organization. As a key player in our team, you will be responsible for leading the Contracts Management team while handling complex contracts and guiding our Services Sales team in structuring Customer Success services agreements.


  • Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Job SummaryWe are seeking a highly organized and detail-oriented Senior Contract Management Specialist to join our team at Michael Page. In this role, you will be responsible for managing contracts and ensuring timely delivery of debts and obligations.Key ResponsibilitiesRegister and update relevant contract information in SAP for each clientCentralize all...


  • Lisboa, Lisboa, Portugal Axianspt Tempo inteiro

    About the Opportunity:Avoid project delays and improve business outcomes by leveraging a seasoned IT Change Management expert. As an IT Change Management Specialist, you will oversee and manage change initiatives of varying complexity and risk, ensuring the adoption of new processes, technologies, and ways of working across the organization.About You:We are...


  • Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro

    About Konecta Portugal: We provide exceptional customer service and support. Our German-speaking outbound contact center operations need a dynamic and experienced leader to supervise our team.Key Responsibilities:Supervise and manage a team of outbound contact center agents.Maintain high-quality service through agent performance evaluation, feedback, and...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    **Job Overview**We are seeking a skilled Senior Financial Management Specialist to join our team at Michael Page Portugal in Lisbon Centre. This role is ideal for a highly motivated individual with a strong background in accounting and management.**Salary**The estimated salary for this position is €45,000 - €60,000 per annum, depending on...