German Outbound Contact Center Team Lead
Há 1 mês
About Us: At Konecta Portugal, we are dedicated to delivering exceptional customer service and support. We are seeking a dynamic and experienced Outbound Contact Center Supervisor to lead our German-speaking outbound contact center operations.
Key Responsibilities:
- Supervise and manage a team of outbound contact center agents.
- Monitor and evaluate agent performance, providing feedback and coaching to ensure high-quality service.
- Develop and implement strategies to achieve sales targets and improve customer satisfaction.
- Handle escalated customer issues and resolve them efficiently.
- Prepare and analyze performance reports, identifying areas for improvement.
- Conduct regular team meetings and training sessions.
- Ensure compliance with company policies and procedures.
Requirements:
- Native German and English.
- Fluent in English (written and verbal).
- Proven experience in a supervisory role within outbound contact center campaigns.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficient in using contact center software and tools.
- Strong problem-solving and decision-making abilities.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive training and development programs.
- Opportunities for career advancement.
- A supportive and collaborative work environment.
- Health and wellness benefits.
Additional Information:
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking to join a dynamic team, please apply using the link below.
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