German Outbound Contact Center Team Lead

Há 1 mês


Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro

About Us: At Konecta Portugal, we are dedicated to delivering exceptional customer service and support. We are seeking a dynamic and experienced Outbound Contact Center Supervisor to lead our German-speaking outbound contact center operations.

Key Responsibilities:

  • Supervise and manage a team of outbound contact center agents.
  • Monitor and evaluate agent performance, providing feedback and coaching to ensure high-quality service.
  • Develop and implement strategies to achieve sales targets and improve customer satisfaction.
  • Handle escalated customer issues and resolve them efficiently.
  • Prepare and analyze performance reports, identifying areas for improvement.
  • Conduct regular team meetings and training sessions.
  • Ensure compliance with company policies and procedures.

Requirements:
  • Native German and English.
  • Fluent in English (written and verbal).
  • Proven experience in a supervisory role within outbound contact center campaigns.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficient in using contact center software and tools.
  • Strong problem-solving and decision-making abilities.

What We Offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive training and development programs.
  • Opportunities for career advancement.
  • A supportive and collaborative work environment.
  • Health and wellness benefits.

Additional Information:
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking to join a dynamic team, please apply using the link below.

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