German Customer Service Representative for Healthcare Sector

Há 7 dias


Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro

We are a leading Business Process Outsourcing (BPO) and Contact Center company specializing in omnichannel customer management.

About Us

Our commitment to innovation and qualified, dynamic, multicultural teams enables us to deliver exceptional customer experiences for top brands. We invest in team training with our clients to enhance their customer relations capabilities.

Job Overview

This is an exciting opportunity to join our commercial team in Portugal as a German-speaking Customer Service Representative for the healthcare sector. In this role, you will be responsible for:

Inbound Calls
  • Providing detailed descriptions of surgical process steps, including initial consultation, pre-operative exams, surgery day, and post-operative care;
  • Addressing questions regarding surgical techniques, anesthesia, recovery time, and potential complications;
Outbound Contacts
  • Reaching out to potential clients in the healthcare sector to promote our services;

Requirements

  • Computer literacy;
  • Formal and polished language skills;
  • Motivation, dynamism, and proactivity;
  • Previous experience in a call center (mandatory);
  • Native or near-native level German (mandatory);
  • Knowledge of English (C1/C2).

Benefits

  • Competitive base salary + meal allowance;
  • Performance-based bonuses;
  • Working contract;
  • Hybrid work regime.

What You'll Gain

  • An opportunity to grow with a reputable BPO and Contact Center company;
  • A chance to work with a prestigious client in the healthcare sector;
  • Professional development and training opportunities;
  • A dynamic and multicultural work environment.

Estimated Salary Range: €35,000 - €45,000 per annum (dependent on experience)



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