Financial Services Professional
1 dia atrás
We are seeking a highly skilled Financial Services Professional to join our team as a Fintech Client Supervisor. As a key member of our cross-functional team, you will be responsible for providing exceptional customer support to German-speaking merchants.
Responsibilities- Provide timely and effective resolution to customer inquiries and issues related to our products and services.
- Collaborate closely with other departments, such as Sales and Marketing, to optimize customer satisfaction and operational efficiency.
- Previous experience in a Contact Centre or Customer Service role preferred.
- Fluent in German with excellent verbal and written communication skills in English.
- Patient, empathetic, and customer-focused.
- Strong problem-solving skills and a proactive approach to issue resolution.
We offer a comprehensive 30-day training program to ensure your success in this role. Our training conditions include:
- Duration: 30 calendar days.
- Schedule: Monday to Friday, between 08:00 and 17:00.
We offer a competitive salary package, including:
- Base Salary (Gross): €1,271 per month.
- Language Adder (Gross): €100 per month.
- Skill Adder (Gross): €100 per month.
- Attendance Bonus (Gross): €100 per month.
- Totaling in: €21,394 per year.
- Performance Bonus (Gross): Up to €120 per month.
- Meal Allowance: €6 per working day (paid in meal card).
- Health Insurance coverage provided.
We offer relocation assistance for candidates moving from outside of Portugal, including:
- Room in a shared apartment for a maximum period of 12 months, with rent of €280 per month.
- Reimbursement of Airfare at the end of the 6th month of the contract - up to €400 in Economy class.
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