Financial Services Professional

1 dia atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Job Description

We are seeking a highly skilled Financial Services Professional to join our team as a Fintech Client Supervisor. As a key member of our cross-functional team, you will be responsible for providing exceptional customer support to German-speaking merchants.

Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues related to our products and services.
  • Collaborate closely with other departments, such as Sales and Marketing, to optimize customer satisfaction and operational efficiency.
Requirements
  • Previous experience in a Contact Centre or Customer Service role preferred.
  • Fluent in German with excellent verbal and written communication skills in English.
  • Patient, empathetic, and customer-focused.
  • Strong problem-solving skills and a proactive approach to issue resolution.
Training and Development

We offer a comprehensive 30-day training program to ensure your success in this role. Our training conditions include:

  • Duration: 30 calendar days.
  • Schedule: Monday to Friday, between 08:00 and 17:00.
Salary and Benefits

We offer a competitive salary package, including:

  • Base Salary (Gross): €1,271 per month.
  • Language Adder (Gross): €100 per month.
  • Skill Adder (Gross): €100 per month.
  • Attendance Bonus (Gross): €100 per month.
  • Totaling in: €21,394 per year.
  • Performance Bonus (Gross): Up to €120 per month.
  • Meal Allowance: €6 per working day (paid in meal card).
  • Health Insurance coverage provided.
Relocation Assistance

We offer relocation assistance for candidates moving from outside of Portugal, including:

  • Room in a shared apartment for a maximum period of 12 months, with rent of €280 per month.
  • Reimbursement of Airfare at the end of the 6th month of the contract - up to €400 in Economy class.


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