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Remote Dutch Client Liaison

1 semana atrás


Lisboa, Lisboa, Portugal CBT Tempo inteiro

About Us:

At CBT, we connect exceptional talent with global opportunities. Our team in Lisbon provides a unique work environment that offers flexibility and independence. We're looking for a Dutch-Speaking Client Representative to join our growing team.

Key Responsibilities:

  • Supporting Dutch-speaking clients: Respond to client inquiries via email, phone, and chat, delivering timely, professional, and efficient assistance.
  • Troubleshooting and resolving client issues: Address client challenges with clear, friendly, and effective solutions.
  • Collaborating with internal teams: Work alongside various departments to resolve complex issues and ensure clients receive exceptional service.
  • Sharing valuable insights: Provide feedback from client interactions to help improve services, processes, and client satisfaction.
  • Exceeding client expectations: Strive to deliver an outstanding client experience that ensures each interaction is positive and memorable.

Requirements:

  • Fluent in Dutch (both written and spoken): As you will be interacting directly with Dutch-speaking clients, fluency is essential.
  • Client-oriented mindset: A passion for helping clients and ensuring their needs are met with excellent service.
  • Strong communication skills: Ability to communicate clearly, professionally, and with warmth, both written and verbally.
  • Problem-solving skills: Quick to identify challenges and offer effective, creative solutions to clients.
  • Previous client service experience (preferred but not required): Experience in customer or client service is a plus, but we're happy to train the right candidate.
  • Comfortable with flexible work arrangements: Whether remote, hybrid, or onsite in Lisbon, you thrive in a flexible, independent work environment.
  • Tech-savvy: Comfortable using customer service tools and open to learning new software and platforms.

Why Choose CBT:

  • Flexible working options in Lisbon: Choose to work remotely, hybrid, or onsite in Lisbon, one of Europe's most vibrant and beautiful cities.
  • Work-life balance: Enjoy flexible hours that help you maintain a healthy balance between your personal and professional life.
  • Career growth opportunities: We offer excellent opportunities for professional development and career progression within the company.
  • Inclusive and supportive team culture: Join a diverse, collaborative team where your ideas are valued, and your contribution makes a real impact.
  • Competitive salary and benefits: We offer a competitive salary package, health benefits, and other perks to ensure you feel valued and supported.