Product Experience Design Director

2 semanas atrás

Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

**Company Overview**

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

**Role Summary**

The Global Consumer Products and Processing Team is searching for a visionary Design Director to partner with the Consumer Core products and Processing management team to deliver best-in-class products that generate value for both customers and end users, driving tangible business results.

**Key Responsibilities**

  • Customer Experience Champion: Collaborate with product, engineering, and stakeholders to ensure a consistent, unified, and high-quality customer experience across all touchpoints.
  • Design Strategy Leadership: Prioritize design initiatives, address roadblocks, and provide clear direction as the central design voice during planning.
  • Fostering Collaboration & Innovation: Drive teamwork by hosting design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation.
  • Project Management Expertise: Manage complex design projects, overseeing scope, resource allocation, and timelines to deliver high-quality results that meet established goals.
  • Design Language Guardian: Establish and enforce design standards, ensuring visual design and user experience (UX) decisions align with these standards for a cohesive brand experience.
  • Design System Champion: Maintain and guard in the implementation of Made design system across all programs and products.
  • Sales and Narrative: Provide design materials to win new business and create narratives for pitch teams.
  • Quality Assurance: Review and approve design deliverables to maintain consistently high-quality standards.

**You'll Thrive if You Are**

  • A skilled champion of human-centred design.
  • Excelling at collaboration, working seamlessly across teams to transform complex ideas into innovative and user-friendly solutions.
  • A Design Leader: Proven track record of leading product design initiatives from understanding customer problems and validating solutions to crafting exceptional user experiences.
  • Strategic Visionary: Excel at translating strategic direction into actionable plans, effectively mobilizing resources to achieve desired outcomes.
  • Product Savvy: Possess a deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products.
  • Industry Awareness: Stay informed about design best practices across multiple industries, continuously seeking inspiration and innovation.
  • Critical Thinker & Problem Solver: Possess a sharp mind that questions the status quo, constantly seeking ways to improve and optimize solutions.

**Compensation Package**

$140,000 - $170,000 per annum, based on location and experience.

**Security Responsibility**

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach;
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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