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Lisbon-Based Technical Customer Support Role
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This is an exciting opportunity to join our dynamic team as a Technical Customer Support Representative. You will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with engineering teams to resolve service issues.
Responsibilities:- Provide customer support via various channels.
- Collaborate with engineering teams to resolve service issues.
- Document technical work and research to ensure thorough documentation.
- Czech language skills: Native or fluent proficiency in verbal and written Czech, with strong English skills (B2 level or higher).
- Technical expertise: Strong knowledge of Office 365 in an enterprise environment.
- Networking & Authentication Knowledge: Familiarity with Networking, Protocols, Authentication, and PowerShell.
- DNS Expertise: Proficiency in DNS record types and DNS management.
